IT Service Management for DevOps

Course 3693

  • Duration:
  • Language: English
  • Level:
Get This Course £800
  • 2-day instructor-led training course
  • One-on-one after-course instructor coaching
  • After-course computing sandbox
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card

Organisations adopting a DevOps culture and practises are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organisations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.

This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practise pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes

16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)

IT Service Management for DevOps Delivery Methods

  • Participate in unique activities designed to apply training
  • Take sample documents, templates, tools and techniques with you post-training
  • Access to DevOps Institute additional reference sources

IT Service Management for DevOps Course Benefits

  • Adapt ITSM processes in support of DevOps
  • Leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
  • Understand how ITSM is viewed as a constraint
  • Articulate how DevOps introduces new ways of thinking and working
  • Explore the DevOps transformation

IT Service Management for DevOps Course Outline

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Course FAQs

This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practise within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.