ITIL® Intermediate: Planning, Protection and Optimisation Certification Training

Level: Intermediate
RATING: 4.7/5 4.70/5 Based on 73 Reviews


Gain the knowledge and skills you need to plan, implement, and optimise service design processes in this ITIL Service Capability: Planning, Protection and Optimisation training. Intermediate PPO focuses on the practical application of PPO practises in order enable capacity, availability, IT service continuity, information security and demand management.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Key Features of this ITIL Service Strategy Certification Training:

  • Choose from blended on-demand and instructor-led learning options
  • Exclusive LinkedIn group membership for peer and SME community support
  • Learning Tree ITIL Success Package included
  • ITIL exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Planning, Protection and Optimisation (PPO) exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognise the details that comprise each PPO process

Certifications/Credits:

APM Group--ITIL PMI 30 PDU

Choose the ITIL Training Solution That Best Fits Your Needs

ON DEMAND

On Demand & Instructor Coaching

Unlimited annual access to:

  • On-demand ITIL PPO modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included
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Standard £1000/ Year

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LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

Unlimited annual access to:

  • 5-day instructor-led training course
  • Earn 30 PMI PDUs
  • One-on-one after-course instructor coaching
  • Exam voucher (with optional retake)
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Standard £1295

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PREMIUM TRAINING

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Unlimited annual access to:

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Standard £1750/Year

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  • Expert team coaching

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

On Demand & Instructor Coaching

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL PPO course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate: Planning, Protection and Optimisation certificate provides four credits towards your ITIL Expert certification..

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimisation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practise exams
  • Module 02: Service Management as a Practise Part 1

    • Lifecycle Review
    • Processes
    • Definitions
    • PPO Processes
  • Module 03: Service Management as a Practise Part 2

    • Generic Roles
    • Key Service Management Concepts
    • RACI Model
    • Deming’s PDCA Model
  • Module 04: Service Management as a Practise Part 3

    • Service Design Purpose, Objectives, Scope and Value
    • Design Role and Implementation in PPO
    • Challenges
    • Activity: List CSFs and KPIs
    • Metrics
    • Risks
    • Design Fundamentals
    • Setting Direction
  • Module 05: Service Management as a Practise Part 4

    • Design Aspects
    • Roles and Management
    • Exam Question Exercise: Sample Exam 1, Question 2
    • Exam Question Protocols
  • Module 06: Demand Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Activities
  • Module 07: Demand Management Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
    • Exam Question Review: Sample Exam 1, Question 2
    • Module 08: Capacity Management Part 1
    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 08: Capacity Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 09: Capacity Management Part 2

    • Activities
    • Modelling and Trending
    • Application Sizing
  • Module 10: Capacity Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Capacity Management
    • Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
    • Exam Question Review: Sample Exam 2, Question 7
  • Module 11: Availability Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Measurement
  • Module 12: Availability Management Part 2

    • Reactive Activities
    • Monitor, Measure, Analyse and Report (MMAR)
  • Module 13: Availability Management Part 3

    • Proactive Activities
    • Plan/Design
    • Risk Assessment
    • Review and Improvement
  • Module 14: Availability Management Part 4

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Expanded Incident Lifecycle
    • Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 1, Question 5
  • Module 15: Information Security Management (ISM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Risk Assessment
    • Information Security Management Systems (ISMS)
    • Security Governance
  • Module 16: Information Security Management (ISM) Part 2

    • Activities
    • S Breaches and Incidents
  • Module 17: Information Security Management (ISM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
  • Module 18: IT Service Continuity Management (ITSCM) Part 1

    • Purpose, Objectives, and Scope
    • Value to the Business
    • Basic Concepts
  • Module 19: IT Service Continuity Management (ITSCM) Part 2

    • Activities
    • Stage 1: Initiation
    • Stage 2: Requirements and Strategy
    • Stage 3: Implementation
    • Stage 4: Ongoing Operation
  • Module 20: IT Service Continuity Management (ITSCM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Recovery Operations
    • Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
    • Exam Question Review: Sample Exam 1, Question 4
  • Module 21: Service Management Technology

    • Concepts
    • Tool Selection Process
    • Plan and Implementation
    • Exam Question Exercise: Sample Exam 2, Question 2v

ITIL Planning, Protection and Optimisation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL PPO exam?

    After you receive your ITIL PPO exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

In Class & Live, Online Training

  • 4 - 8 Feb ( 5 Days)
    9:00 AM - 5:00 PM GMT
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 17 - 21 Jun ( 5 Days)
    9:00 AM - 5:00 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 21 - 25 Oct ( 5 Days)
    9:00 AM - 5:00 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • AFTERNOON START: Attend these live courses online via Anyware

    25 - 29 Mar ( 5 Days)
    1:00 PM - 9:00 PM GMT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 6 - 10 May ( 5 Days)
    2:00 PM - 10:00 PM BST
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • 23 - 27 Sep ( 5 Days)
    2:00 PM - 10:00 PM BST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL Planning, Protection and Optimisation Course Information

  • Prerequisites 

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate: Planning, Protection and Optimisation certificate provides four credits towards your ITIL Expert certification.
  • Course Preparation

    • Before your event, you will receive via email a Pre-Course Study Guide and the ITIL Planning, Protection and Optimisation Handbook. The Pre-Course Study Guide will let you know which parts of the ITIL Foundation Handbook you should study before class. The Pre-Course Study Guide also contains the official ITIL Planning, Protection and Optimisation Certificate syllabus, which you should read.

ITIL Planning, Protection and Optimisation Course Outline

  • ITIL Planning, Protection and Optimisation (PPO): Introduction and Overview

    • PPO in the context of the service lifecycle
    • Service optimisation
    • Service design basics
    • The role of design coordination within PPO
  • Capacity Management

    Basic concepts

    • Purpose, goals and objectives of capacity management
    • Methods and techniques
    • Capacity management, principles and basic concepts

    Capacity management activities

    • Conducting capacity management for quality assurance
    • The capacity management information system
    • Meeting cost and time constraints
  • Availability Management

    Scope of availability management

    • Purpose and objectives
    • Availability management in relation to PPO
    • Enabling availability management
    • How availability management creates business value

    Concepts and activities

    • Triggers, input and output to other processes
    • Establishing metrics to ensure process quality
    • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)

    ITSCM to generate business value

    • Illustrating the main activities
    • Initiation
    • Requirements and strategy
    • Implementation
    • Ongoing operation

    Primary activities

    • Policies and principles
    • Ensuring quality assurance when introducing services through effective ITSCM
    • Managing risks
    • Planning for recovery
    • Challenges and critical success factors
  • Information Security Management (ISM)

    Overview of ISM

    • Analysing how ISM contributes to quality assurance for new services
    • How ISM generates business value
    • Aligning IT security with business security

    Key activities for ISM implementation

    • Methods and techniques
    • Ensuring confidentiality, integrity and availability
    • Key metrics to measure success
    • Challenges and risks of ISM
  • Demand Management

    Purpose of demand management

    • Scope and objectives
    • Service strategy and demand management
    • Coupling capacity with demand

    Identifying demand management patterns

    • Activities, methods and techniques
    • Influencing customer demand
    • Managing demand for service
    • Demand management techniques
  • Roles and Responsibilities

    • Defining the key roles for executing each process step
    • Process manager and process practitioner
    • Capacity management
    • Availability management
    • IT service continuity management
    • Information security management
  • Technology and Implementation Considerations

    • Generic requirements and evaluation criteria
    • Special technology functions and features related to PPO
    • Good practises for implementation
    • Determining the evaluation criteria for technology and process implementation
    • Challenges, critical success factors and risks
    • Designing technology architecture
    • Considerations for planning and implementing service management technologies

ITIL Planning, Protection and Optimisation FAQs

  • What is ITIL PPO?

    As one of the certifcations in the ITIL Service Capability work stream, the Planning, Protection and Optimisation module focuses on practical application of the PPO practises. The purpose is to enable capacity, availability continuity in IT services and demand management. 

  • How do I take the ITIL PPO exam?

    The ITIL PPO exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing centre. 

  • Can I obtain ITIL Intermediate Planning Protection & Optimisation certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event. 

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
    • You should acquire and read the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
  • How do I use my exam voucher to take the ITIL PPO exam?

    The ITIL Planning, Protection and Optimisation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing centre.

     

Unlimited Access to Everything

  • 4 - 8 Feb ( 5 Days)
    9:00 AM - 5:00 PM GMT
    London / Online (AnyWare) London / Online (AnyWare)

  • 17 - 21 Jun ( 5 Days)
    9:00 AM - 5:00 PM BST
    London / Online (AnyWare) London / Online (AnyWare)

  • 21 - 25 Oct ( 5 Days)
    9:00 AM - 5:00 PM BST
    London / Online (AnyWare) London / Online (AnyWare)

  • AFTERNOON START: Attend these live courses online via Anyware

    25 - 29 Mar ( 5 Days)
    1:00 PM - 5:00 AM GMT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 6 - 10 May ( 5 Days)
    2:00 PM - 8:00 AM BST
    Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 23 - 27 Sep ( 5 Days)
    2:00 PM - 8:00 AM BST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL Unlimited Access Training Information

You get annual access to an on-demand ITIL RCV course, unlimited retakes of our 5 day instructor-led class, official courseware, and support directly from the course instructor.

  • Prerequisites 

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate: Planning, Protection and Optimisation certificate provides four credits towards your ITIL Expert certification.
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimisation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practise exams
  • Module 02: Service Management as a Practise Part 1

    • Lifecycle Review
    • Processes
    • Definitions
    • PPO Processes
  • Module 03: Service Management as a Practise Part 2

    • Generic Roles
    • Key Service Management Concepts
    • RACI Model
    • Deming’s PDCA Model
  • Module 04: Service Management as a Practise Part 3

    • Service Design Purpose, Objectives, Scope and Value
    • Design Role and Implementation in PPO
    • Challenges
    • Activity: List CSFs and KPIs
    • Metrics
    • Risks
    • Design Fundamentals
    • Setting Direction
  • Module 05: Service Management as a Practise Part 4

    • Design Aspects
    • Roles and Management
    • Exam Question Exercise: Sample Exam 1, Question 2
    • Exam Question Protocols
  • Module 06: Demand Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Activities
  • Module 07: Demand Management Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
    • Exam Question Review: Sample Exam 1, Question 2
    • Module 08: Capacity Management Part 1
    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 08: Capacity Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 09: Capacity Management Part 2

    • Activities
    • Modelling and Trending
    • Application Sizing
  • Module 10: Capacity Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Capacity Management
    • Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
    • Exam Question Review: Sample Exam 2, Question 7
  • Module 11: Availability Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Measurement
  • Module 12: Availability Management Part 2

    • Reactive Activities
    • Monitor, Measure, Analyse and Report (MMAR)
  • Module 13: Availability Management Part 3

    • Proactive Activities
    • Plan/Design
    • Risk Assessment
    • Review and Improvement
  • Module 14: Availability Management Part 4

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Expanded Incident Lifecycle
    • Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 1, Question 5
  • Module 15: Information Security Management (ISM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Risk Assessment
    • Information Security Management Systems (ISMS)
    • Security Governance
  • Module 16: Information Security Management (ISM) Part 2

    • Activities
    • S Breaches and Incidents
  • Module 17: Information Security Management (ISM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
  • Module 18: IT Service Continuity Management (ITSCM) Part 1

    • Purpose, Objectives, and Scope
    • Value to the Business
    • Basic Concepts
  • Module 19: IT Service Continuity Management (ITSCM) Part 2

    • Activities
    • Stage 1: Initiation
    • Stage 2: Requirements and Strategy
    • Stage 3: Implementation
    • Stage 4: Ongoing Operation
  • Module 20: IT Service Continuity Management (ITSCM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Recovery Operations
    • Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
    • Exam Question Review: Sample Exam 1, Question 4
  • Module 21: Service Management Technology

    • Concepts
    • Tool Selection Process
    • Plan and Implementation
    • Exam Question Exercise: Sample Exam 2, Question 2v

ITIL Planning, Protection and Optimisation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    • Before your event, you will be sent a Pre-Course Study Guide and the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, which you should read as part of the 12 hours of personal study
    • You should acquire and read the Planning, Protection and Optimisation ITIL 2011 Intermediate Capability Handbook, focusing on Chapter 2, and review your ITIL Foundation course materials
  • How do I use my exam voucher to take the ITIL PPO exam?

    The ITIL Planning, Protection and Optimisation exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via ProctorU (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:

    • Go to https://www.pmi.org/  
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

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