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Gain the foundational knowledge and skills to plan, implement, and optimise IT processes and best practices in this ITIL Service Capability training course. This five-day course will provide the foundational knowledge needed to pass the ITIL Planning, Protection and Optimisation certification exam, and four credits towards your ITIL Expert certification.
Capacity management activities
Scope of availability management
Concepts and activities
ITSCM to generate business value
Overview of ISM
Key activities for ISM implementation
Purpose of demand management
Identifying demand management patterns
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 4 class hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 class hours:
9:00 a.m. - 4:00 p.m.
Two 15-minute breaks
2:30 p.m. - 4:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
“You definitely come away from a Learning Tree Course with knowledge and skills you can apply every day, right away”.
- L. Headley, Change Leadership Manager