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Gain the knowledge and skills you need to plan, implement, and optimise service design processes in this ITIL Service Lifecycle: Service Design training. Intermediate SD focuses on the design of IT services and covers the architectures, processes, policies and documentation to design services that meet the needs of your organization.
ITIL 4 is coming — but don't put your ITIL journey on hold ›
ON DEMAND
Unlimited annual access to:
LIVE, INSTRUCTOR-LED
PREMIUM TRAINING
Unlimited annual access to:
TRAINING AT YOUR SITE
Customize Your Team Training Experience
CONTACT USOur flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
You get annual access to an on-demand ITIL SD course, official courseware, and support directly from the course instructor.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
After you receive your ITIL SD exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
12 - 14 Jun
(
3 Days)
9:00 AM - 5:30 PM BST
London / Online (AnyWare)
Reserve Your Seat
2 - 4 Oct
(
3 Days)
9:00 AM - 5:30 PM BST
London / Online (AnyWare)
Reserve Your Seat
22 - 24 Jan
(
3 Days)
9:00 AM - 5:30 PM GMT
London / Online (AnyWare)
Reserve Your Seat
AFTERNOON START: Attend these live courses online via Anyware
20 - 22 Mar
(
3 Days)
1:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
7 - 9 Aug
(
3 Days)
2:00 PM - 10:30 PM BST
New York / Online (AnyWare)
Reserve Your Seat
18 - 20 Sep
(
3 Days)
2:00 PM - 10:30 PM BST
Herndon, VA / Online (AnyWare)
Reserve Your Seat
5 - 7 Feb
(
3 Days)
2:00 PM - 10:30 PM GMT
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Five aspects of service design
Holistic service design
Four Ps of Design
Service catalogue management
Service level management
Capacity management
Availability management
IT service continuity management
Technology-related activities
Achieving balance between design and existing strategies
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class, online, or as a private team training event.
The purpose of Service Design is to design new IT services, as well as changing and improving existing designs.
Basic IT literacy and around two years of IT experience.
The ITIL Intermediate Service Design exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
12 - 14 Jun
(
3 Days)
9:00 AM - 5:30 PM BST
London / Online (AnyWare)
2 - 4 Oct
(
3 Days)
9:00 AM - 5:30 PM BST
London / Online (AnyWare)
22 - 24 Jan
(
3 Days)
9:00 AM - 5:30 PM GMT
London / Online (AnyWare)
AFTERNOON START: Attend these live courses online via Anyware
20 - 22 Mar
(
3 Days)
1:00 PM - 5:30 AM GMT
Herndon, VA / Online (AnyWare)
7 - 9 Aug
(
3 Days)
2:00 PM - 8:30 AM BST
New York / Online (AnyWare)
18 - 20 Sep
(
3 Days)
2:00 PM - 8:30 AM BST
Herndon, VA / Online (AnyWare)
5 - 7 Feb
(
3 Days)
2:00 PM - 8:30 AM GMT
New York / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.You get annual access to an on-demand ITIL SD course, unlimited retakes of our 3 day instructor-led class, official courseware, and support directly from the course instructor.
Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
Basic IT literacy and around two years of IT experience.
The ITIL Service Design exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via PeopleCert (online) or at an eligible testing centre.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
ITIL® v3 Practitioner Certification TrainingITIL® v3 Intermediate: Continual Service Improvement Certification TrainingITIL® v3 Service Lifecycle: Service Strategy TrainingITIL® v3 Intermediate: Operational Support and Analysis Certification TrainingITIL® v3 Intermediate: Service TransitionITIL ® v3 Intermediate: Release, Control and Validation Certification TrainingITIL® v3 Service Lifecycle: Service Operation TrainingITIL® v3 Service Capability: Service Offerings and Agreements Certification TrainingITIL® v3 Intermediate: Planning, Protection and Optimisation Certification TrainingITIL® Managing Across the Lifecycle Certification Training
Your Training Comes with a 100% Satisfaction Guarantee!*
*Partner-delivered courses may have different terms that apply. Ask for details.