ITIL® Intermediate: Service Transition
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Gain the foundational knowledge and skills to plan, implement, and optimise IT service transition processes in this ITIL Service Lifecycle training course. This three-day course will provide you with the foundational knowledge needed to pass the ITIL Intermediate Service Transition certification exam, and three credits towards your ITIL Expert certification.
You Will Learn How To
- Prepare for and pass the ITIL Service Transition (ST) exam
- Outline key activities for ST processes
- Enhance the quality of IT service provision within an organisation
- Manage people through service transitions
- Measure ST using critical success factors and key performance indicators
Important Course Information
Requirements
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
Recommended Experience
- Basic IT literacy and around two years of IT experience
Course Preparation
- Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Service Transition, which you should read as part of the 21 hours of personal study
- You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials
Exam Information
- The ITIL Service Transition exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert.
- Achieving the ITIL Intermediate Qualification: Service Transition certificate provides three credits toward your ITIL Expert certification
All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
- Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
- ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Course Outline
- ITIL Service Transition: Introduction and Overview
- Purpose and objectives
- Linking service transition to other ITIL lifecycle stages
- How service transition creates business value
- Service transition principles: the concept of service and the role of utilities and warranties
- Key Principles of Service Transition
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of service transition requirements throughout the lifecycle
- Optimising service transition performance and typical metrics that can be used
- Primary ITIL Processes within Service Transition
Change management
- Managing changes in a controlled and consistent manner with minimum disruption
- Maintaining standardised methods for efficient and prompt handling of all changes
- Acknowledging and reducing business risk
Service asset and configuration management
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the configuration management system
Knowledge management
- Enabling informed decision-making with a service knowledge management system
- The Data-to-Information-to-Knowledge-to-Wisdom structure
Release and deployment management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changed services
- Delivering changes at optimised speed, risk and cost
Other considerations
- Transition planning and support
- Service validation and testing
- Evaluating performance vs. expectations
- Managing People through Service Transitions
- The nature, purpose and value of supporting service transition activities
- Managing communications and commitment
- Managing organisational and stakeholder change
- Stakeholder management
- The role and requirements of service transition in other ITIL processes
- Organising for Service Transition
- Roles and responsibilities
- Applying service transition to multiple circumstances
- Identifying the organisational context
- Technology-Related Issues
- Defining technology and tool requirements
- Analysing the technology requirements for the elements of service transition
- Supporting service transition through technology
- Integrating service transition into the entire lifecycle
- Matching technology to the organisational situation
- Implementing and Improving Service Transition
- Implementing service transition in a virtual or cloud environment
- The challenges facing service transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and Key Performance Indicators (KPIs)
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £995
28 - 30 Nov
(3 Days)
9:00 AM - 5:30 PM GMT
London / Online (AnyWare)
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3 - 5 Apr
(3 Days)
9:00 AM - 5:30 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
26 - 28 Sep
(3 Days)
2:00 PM - 10:30 PM BST
Alexandria, VA / Online (AnyWare)
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5 - 7 Dec
(3 Days)
2:00 PM - 10:30 PM GMT
Herndon, VA / Online (AnyWare)
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20 - 22 Feb
(3 Days)
2:00 PM - 10:30 PM GMT
New York / Online (AnyWare)
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27 - 29 Mar
(3 Days)
1:00 PM - 9:30 PM GMT
Alexandria, VA / Online (AnyWare)
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5 - 7 Jun
(3 Days)
2:00 PM - 10:30 PM BST
Herndon, VA / Online (AnyWare)
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21 - 23 Aug
(3 Days)
2:00 PM - 10:30 PM BST
New York / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Days 1 - 2 class hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
45-minute lunch
Day 3 class hours:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
45-minute lunch
Exam*:
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
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Earn 19 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 19 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Business & Strategic : 19 PDUs