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As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
Reviewing the strategic and managerial aspects of the service lifecycle
Service value across the lifecycle stages
Impacting service management with governance
Organisational structure, skills and competence
Service management capability
Assessing service management
Enabling effective improvement
Coordinating with the business and suppliers
Ensuring effective communication
The impact of service strategy on lifecycle stages
Analysing service design
Organising for service transition
Planning service operation
Implementing continual service improvement
Capturing customer and stakeholder needs
Managing cross-lifecycle processes
Balancing potential conflicts and competing issues
Types of measurements
Designing measurement frameworks
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 4 class hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 5 class hours:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
2:00 - 4:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
“The Learning Tree Course I took got me pumped up about facilitating change in my organization... It has given me some ammunition for influencing both my colleagues as well as my manager”.
- D. Petersen, Sr. Testing Analyst