ITIL® Managing Across the Lifecycle Qualification
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As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This five-day course will provide the foundational knowledge needed to pass the ITIL Managing Across the Lifecycle qualification exam, and five credits towards ITIL Expert certification.
You Will Learn How To
- Prepare for and pass the ITIL MALC exam
- Apply governance and organisational structure to the management and delivery of IT services
- Implement effective communication and stakeholder management
- Integrate service management processes across the service lifecycle
- Measure, implement, and improve the service management capability
Important Course Information
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Requirements
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
- Must have 17 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications
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Course Preparation
- Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide Suite of books
- The Pre-Course Study Guide contains the ITIL Managing Across the Lifecycle (MALC) Certificate Case Study and the ITIL MALC Syllabus, both of which you should read as part of the 28 hours of personal study before attending the course
- You should acquire and review the five ITIL core publications, as well as the materials from your ITIL Foundation and Intermediate courses
- To prepare you for the exam, homework and study assignments will be provided each night of the course
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Exam Information
- The ITIL MALC exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert.
- This course is the final module of the Service Lifecycle and/or Service Capability modules, and leads to the ITIL Expert Qualification in IT Service Management
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All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
- Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
- ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Course Outline
- Key Concepts of the Service Lifecycle
Reviewing the strategic and managerial aspects of the service lifecycle
- Designing, deploying and operating services end-to-end
- Sharing knowledge across the lifecycle
- Risk assessment and risk management
Service value across the lifecycle stages
- Realising business value in service operation
- Supporting the service lifecycle with service measurements
- Governance and Organisation
Impacting service management with governance
- The role of IT strategy in setting direction and policy
- Ensuring appropriate governance
Organisational structure, skills and competence
- Addressing the challenges of organisational development
- Service provider types and service strategies
- Implementing and Improving Service Management Capability
Service management capability
- Identifying external and internal drivers
- A service lifecycle approach to service strategy
Assessing service management
- Performing evaluations for the service provision
- Benchmarking to identify improvements
Enabling effective improvement
- Applying improvement initiatives and the Deming Cycle
- Key considerations for improvement
- Communication and Stakeholder Management
Coordinating with the business and suppliers
- Business relationship management
- Stakeholder management
Ensuring effective communication
- Service models for value creation
- Communicating during the stages of the service lifecycle
- Integrating Service Management Processes Across the Lifecycle
The impact of service strategy on lifecycle stages
- Strategy management for IT services
- Business relationship management
Analysing service design
- Coordinating design
- Service catalogue management
- Availability management
- Capacity management
Organising for service transition
- Transition planning and support
- Change management and evaluation
Planning service operation
- Event and incident management
- Request fulfillment
Implementing continual service improvement
- Designing service solutions
- The seven-step improvement process
- Managing Services Across the Service Lifecycle
Capturing customer and stakeholder needs
- Identifying needs and requirements
- Ensuring appropriate priority
Managing cross-lifecycle processes
- Connecting service design, transition and operation with the Service Design Package (SDP)
- Involving service transition in the early stages
- Business users and stakeholders in service rehearsals
Balancing potential conflicts and competing issues
- Implementing and improving services
- Service Level Management (SLM)
- Customer satisfaction surveys
- Reviewing business trends and changed priorities
- Challenges, critical success factors and risks
- Measurement
Types of measurements
- Determining and using metrics
- Metrics to validate, justify and direct
Designing measurement frameworks
- Developing measurement methods and metrics
- Monitoring and control systems
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £1295
17 - 21 Dec
(5 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare)
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29 Apr - 3 May
(5 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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2 - 6 Sep
(5 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
24 - 28 Sep
(5 Days)
2:00 PM - 10:00 PM BST
Herndon, VA / Online (AnyWare)
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3 - 7 Dec
(5 Days)
2:00 PM - 10:00 PM GMT
Rockville, MD / Online (AnyWare)
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4 - 8 Feb
(5 Days)
2:00 PM - 10:00 PM GMT
Alexandria, VA / Online (AnyWare)
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25 - 29 Mar
(5 Days)
1:00 PM - 9:00 PM GMT
Herndon, VA / Online (AnyWare)
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3 - 7 Jun
(5 Days)
2:00 PM - 10:00 PM BST
Rockville, MD / Online (AnyWare)
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15 - 19 Jul
(5 Days)
2:00 PM - 10:00 PM BST
Alexandria, VA / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Days 1 - 4 class hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
60-minute lunch
Day 5 class hours:
9:00 a.m. to 4:00 p.m.
Two 15-minute breaks
60-minute lunch
Exam*:
2:00 - 4:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
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