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Learn to plan, implement, and optimise ITIL Service Strategy processes that align with your organisational strategy in this ITIL Service Lifecycle training course. This three-day course provides you with the foundational knowledge needed to pass the ITIL Intermediate Service Strategy certification exam, and three credits towards your ITIL Expert certification.
Service strategy and the overall ITIL lifecycle
Deciding on service strategy
Utilising the four Ps of service strategy
Strategy and opposing dynamics
Meeting business outcomes
Creating effective service strategies
Strategy and financial management for IT services
Service portfolio management
Business relationship management
What is IT governance?
Organising for service strategy
Technology and service strategy
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Days 1 - 2 class hours:
9:00 a.m. - 5:30 p.m.
Two 15-minute breaks
Day 3 class hours:
9:00 a.m. - 4:30 p.m.
Two 15-minute breaks
3:00 p.m. - 4:30 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
“Learning Tree has given me more than enough knowledge to achieve my ITIL certifications”.
- S. Srour, Consultant and ITIL Instructor