Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This customer service training course will teach you how to achieve customer service excellence and offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation.
TRAINING AT YOUR SITE
The importance of How
Emotional aspects of the customer experience
Identifying the differentiators of excellence
Fostering long-term relationships
Developing excellent communication skills
What you say and how you say it
Adopting a problem-solving approach
Achieving results for the remote customer
Calming upset customers with active listening
Techniques for dealing with difficult people
Transforming complaints into opportunities
Demonstrating leadership in customer service teams
Measuring customer satisfaction
Monitoring the team's development
The characteristics and practises of excellence
Executing your personal action plan
Exceeding expectations through the eyes of the customer to build and maintain mutually beneficial relationships with them.
Enhance your team's effectiveness and boost productivity with instructor-led training delivered privately to your organisation, live online, or to any preferred location!
No, you cannot receive PDUs from the Customer Service Training: Achieving Excellence in Customer Service course.
To find out which courses do offer PDUs, check out the PMI Q&A List ›
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