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About This Course: Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation.
The importance of How
Emotional aspects of the customer experience
Identifying the differentiators of excellence
Fostering long-term relationships
Developing excellent communication skills
What you say and how you say it
Adopting a problem-solving approach
Achieving results for the remote customer
Calming upset customers with active listening
Techniques for dealing with difficult people
Transforming complaints into opportunities
Demonstrating leadership in customer service teams
Measuring customer satisfaction
Monitoring the team's development
The characteristics and practices of excellence
Executing your personal action plan
Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.
This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
“Learning Tree is an excellent organization. They’re far more professional than other providers I’ve experienced and dedicated to the needs of the attendees”.
- K. Upperman, Configuration Management