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Management Skills for an IT Environment

COURSE TYPE

Foundation

Course Number

906

Duration

4 Days

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Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviours to get the most from their technical staff. In this training course, you learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.

You Will Learn How To

  • Lead technical staff to excellence with vision, effective communication, and clear delegation
  • Leverage emotion to optimise communication and performance
  • Motivate and empower technical professionals
  • Delegate to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision

Course Outline

  • The Challenge of IT Management
  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment
  • Performing stakeholder analysis
  • Identifying interdependencies and expectations
  • Developing Management Excellence

A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

Personalising your management style

  • Applying the Mintsberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles
  • Emotional Intelligence (EI) in Action

Incorporating EI into your management approach

  • Recognising three key skills to understand yourself
  • Interpreting behaviours and interacting more constructively with others

Engaging and controlling your emotions

  • Changing your behaviour to suit the situation
  • Leading by example
  • Motivating Technical Workers

Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement
  • Delegating for Empowerment

Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

Following a proven step-by-step process

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration
  • Facilitating Success for IT Teams

Organising and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organisational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams
  • Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

Minimising disruptions in the workplace

  • Recognising and addressing ineffective performance
  • Employing constructive feedback as a means of focusing positive behaviours
  • Implementing Your Managerial Goals
  • Creating practical, future-oriented goals
  • Defining desired outcomes
  • Focusing team efforts through common goals
  • Planning for short-term and long-term success
  • Supporting your organisational goals
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £2095  

28 Nov - 1 Dec (4 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

20 - 23 Feb (4 Days)
9:00 AM - 4:30 PM GMT
London London Reserve Your Seat

How would you like to attend?

In-Class

29 May - 1 Jun (4 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

11 - 14 Sep (4 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

AFTERNOON START: Attend these live courses online via Anyware

12 - 15 Dec (4 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

30 Jan - 2 Feb (4 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

6 - 9 Mar (4 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

20 - 23 Mar (4 Days)
1:00 PM - 8:30 PM GMT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

12 - 15 Jun (4 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

10 - 13 Jul (4 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

31 Jul - 3 Aug (4 Days)
2:00 PM - 9:30 PM BST
Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

21 - 24 Aug (4 Days)
2:00 PM - 9:30 PM BST
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

Tuition Fee

Standard

In Classroom or
Online

Standard

£2095

Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 11 PDUs
Leadership : 9 PDUs
Business & Strategic : 3 PDUs

Read more ...

“The knowledge Learning Tree displays makes it obvious that they have been working in their area of expertise for years”.

- J. Packham, Senior Application Specialist
Dacon Electronics

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