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Prepare for the official Microsoft Customer Engagement Core certification exam MB-200 in this 5-day Dynamics 365 course. Exam MB-200 is a starting point for four different Dynamics 365 Associate exams. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings.
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CONTACT USOur flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
26 - 30 Aug 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Reserve Your Seat
16 - 20 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare) Reserve Your Seat
18 - 22 Nov 2:00 PM - 9:30 PM GMT Rockville, MD / Online (AnyWare) Reserve Your Seat
2 - 6 Dec 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Reserve Your Seat
16 - 20 Dec 2:00 PM - 9:30 PM GMT New York / Online (AnyWare) Reserve Your Seat
10 - 14 Feb 2:00 PM - 9:30 PM GMT Rockville, MD / Online (AnyWare) Reserve Your Seat
24 - 28 Feb 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Reserve Your Seat
16 - 20 Mar 1:00 PM - 8:30 PM GMT New York / Online (AnyWare) Reserve Your Seat
11 - 15 May 2:00 PM - 9:30 PM BST Rockville, MD / Online (AnyWare) Reserve Your Seat
1 - 5 Jun 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Reserve Your Seat
15 - 19 Jun 2:00 PM - 9:30 PM BST New York / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Familiarity of business applications and the desire to customise and implement them for your business.
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
This course prepares you for the MB-200: Microsoft Dynamics 365 Customer Engagement Core exam.
Module 1: Platform Overview
In this module you will learn the basics of the Power Platform. You will tour the various administrator portals and options as well as install applications.
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Module 2: Data Modelling
In this module you will learn how to model data effectively using the platform’s entities, attributes and relationships.
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Module 3: Model Driven Apps
In this module you will learn about model driven applications and how to configure and use them.
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Module 4: Canvas Apps
In this module you will learn how to create and use canvas apps, as well as learn the differences between canvas apps and model-driven.
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Module 5: Security
In this module you will learn how the platform’s security model manages users’ experiences and access to both data and functionality.
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Module 1: Platform Automation Overview
In this module you will learn the basics of the Power Platform automation capabilities. You will learn the need for automation and how you can map the needs to the capabilities.
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Module 2: Business Rules
In this module you will learn how to build and use business rules and how they work alongside other platform automations.
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Module 3: Workflows
In this module you will learn how to build and use workflows and how they work alongside other platform automations.
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Module 4: Microsoft Flows
In this module you will learn how to build and use Microsoft Flows and how they work alongside other platform automations.
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Module 5: Business Process Flows
In this module you will learn how to build and use business process flows and how they work alongside other platform automations.
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Module 1: Introduction to Integrations
In this module you will learn the basics of the Power Platform integration capabilities. You will learn how to configure and use email integrations.
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Module 2: Integration with Office
In this module you will learn how to integrate with common Office products to include OneNote, Word and Excel.
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Module 3: Managing Data
In this module you will learn how to import and export data for the Power Platform and create and use data maps.
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Module 1: Manage Instances and Applications
In this module you will learn how to enable and update first-party applications; install third-party apps and configure using admin portals.
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Module 2: Manage Solutions
In this module you will learn how to create manage and deploy solutions.
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Module 3: Additional Deployment Considerations
In this module you will learn how to configure for mobile and deploy components such as Microsoft Flow.
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Module 4: Documentation and Testing
In this module you will learn how to design test plans and perform performance tuning.
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Yes, this Dynamics 365 Customer Engagement course is part of their new role-based competencies and certifications that shift the focus from product knowledge to a skills-based approach based on specific job roles.
Exam MB-200 is the starting point for the following Associate Certifications: