Supporting and Troubleshooting Windows 10 Training (10982)

Windows Troubleshooting Instructor-Led Course Outline

• Module 1: Implementing a Troubleshooting Methodology

  This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

  Lessons

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

  Lab: Implementing a Troubleshooting Methodology

  • Implementing a Troubleshooting Methodology

  Lab: Using Troubleshooting Tools

  • Using Troubleshooting Tools

  After completing this module, students will be able to:

  • Describe Windows 10
  • Understand the EDST job role
  • Describe troubleshooting steps
  • Describe troubleshooting tools

• Module 2: Troubleshooting Startup Issues

  This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

  Lessons

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

  Lab: Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

  Lab: Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

  After completing this module, students will be able to:

  • Describe the Windows 10 startup architecture
  • Optimise and troubleshoot startup settings
  • Troubleshoot Windows 10 operating system services
  • Recover drives encrypted with Windows BitLocker Drive Encryption

• Module 3: Troubleshooting Hardware and Device Drivers

  This module explains how to support users that utilise a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.

  Lessons

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

  Lab: Troubleshooting Device Driver Issues

  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving Device Driver Problem
  • Configuring Group Policy Settings to Control Device Installation

  Lab: Troubleshooting Hardware Issues

  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer

  After completing this module, students will be able to:

  • Troubleshoot hardware device drivers.Describe the process of troubleshooting hardware
  • Troubleshoot physical hardware failures
  • Monitor the reliability of Windows 10 devices
  • Configure the Windows 10 registry

• Module 4: Troubleshooting Remote Computers

  This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

  Lessons

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

  Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

  • Using Remote Desktop
  • Using Remote Assistance

  Lab: Troubleshooting Remote Computer by Using Windows PowerShell

  • Using Windows PowerShell Remoting

  After completing this module, students will be able to:

  • Use Remote Desktop to manage remote computers
  • Use Windows Remote Assistance to manage remote computers
  • Use Windows PowerShell remoting to manage remote computers

• Module 5: Resolving Issues with Network Connectivity Issues

  This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.

  Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

  Lab: Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

  After completing this module, students will be able to:

  • Determine network settings in Windows 10
  • Troubleshoot issues with network connectivity
  • Troubleshoot issues with name resolution

• Module 6: Troubleshooting Group Policy

  This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

  Lessons

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

  Lab: Troubleshooting Issues with Group Policy Application

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Resolving Group Policy Application (3)

  Lab: Resolving Issues with Group Policy

  • Resolving Group Policy Application (1)

  After completing this module, students will be able to:

  • Understand Group Policy application.Troubleshoot Group Policy application
  • Resolve client configuration failures and GPO application

• Module 7: Troubleshooting User Settings

  In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.

  Lessons

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

  Lab: Troubleshooting Sign in Problems

  • Resolving Sign-In Issue 1
  • Resolving Sign-In Issue 2

  Lab: Troubleshooting the Application of User Settings

  • Resolving Folder Redirection Issue

  After completing this module, students will be able to:

  • Troubleshoot user sign-in issues
  • Troubleshoot the correct application of user settings

• Module 8: Troubleshooting Remote Connectivity

  This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.

  Lessons

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

  Lab: Troubleshooting VPN Connectivity

  • Troubleshoot VPN Connectivity Issue 1
  • Troubleshoot VPN Connectivity Issue 2

  Lab: Configuring and Troubleshooting DirectAccess

  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
  • Troubleshooting DirectAccess

  After completing this module, students will be able to:

  • Troubleshoot virtual private network (VPN) connectivity issues
  • Configure and troubleshoot DirectAccess

• Module 9: Troubleshooting Resource Access Within a Domain

  This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

  Lessons

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

  Lab: Troubleshooting File Access Issues

  • Resolving a File Access Issue (1)
  • Resolving a File Access Issue (2)
  • Resolving a File-Access Issue (3)

  Lab: Troubleshooting Access to Encrypted Files

  • Encrypting and Recovering Access to Encrypted Files

  Lab: Troubleshooting Printer Issues

  • Resolving a Printer Access Issue (1)
  • Resolving a Printer Access Issue (2)

  After completing this module, students will be able to:

  • Troubleshoot issues with file permissions
  • Troubleshoot issues with file access
  • Recover files encrypted by Encrypting File System (EFS)
  • Troubleshoot access to encrypted files
  • Troubleshoot issues with accessing printers

• Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

  This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

  Lessons

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

  Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Troubleshooting Device Registration
  • Troubleshooting Work Folders 1
  • Troubleshooting Work Folders 2
  • Troubleshooting OneDrive for Business

  After completing this module, students will be able to:

  • Configure the Device Registration feature
  • Configure and troubleshoot the Work Folders feature
  • Configure and troubleshoot access to Microsoft OneDrive

• Module 11: Troubleshooting Applications

  This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.

  Lessons

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

  Lab: Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility Issues

  Lab: Troubleshooting Access to Company Web Applications

  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

  After completing this module, students will be able to:

  • Troubleshoot desktop app installation issues
  • Troubleshoot desktop apps
  • Manage Universal Windows apps
  • Troubleshoot web browsers

• Module 12: Maintaining Windows 10

  This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.

  Lessons

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

  Lab: Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

  After completing this module, students will be able to:

  • Manage and troubleshoot volume activation in Windows operating systems
  • Monitor and troubleshoot Windows 10 performance
  • Update applications and Windows 10

• Module 13: Recovering Data and Operating System

  This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

  Lessons

  • File Recovery in Windows 10
  • Recovering an Operating System

  Lab: Recovering Data

  • Resolving Issues with Previous Versions

  Lab: Provisioning Computer to Comply with Company Standards

  • Provision Computer to Comply with Company Standards

  After completing this module, students will be able to:

  • Recover files in Windows 10 by configuring and using file-recovery features
  • Recover a computer that is running Windows 10