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Prepare to achieve your Professional Services Catalyst Foundation Certification in this training course by gaining the essential knowledge needed to keep you and your organisation moving forward in your industry. As a catalyst, you foster strong collaborative relationships with internal and external stakeholders, and generate a spirit of customer service excellence.
Communicating without alienating
The Expectations Challenge
Perception is reality
Knowing your stakeholders
Shaping your engagement strategy
Planning your engagement
Controlling the scope
Being clear on your BATNA (Best Alternative to a Negotiated Agreement)
Action is everything
Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.
This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."