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IT Service Management for DevOps
Level: Intermediate
Organisations adopting a DevOps culture and practises are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organisations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.
This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practise pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
Key Features of this IT Service Management for DevOps Training:
- Participate in unique activities designed to apply training
- Take sample documents, templates, tools and techniques with you post-training
- Access to DevOps Institute additional reference sources
You Will Learn How To:
- Adapt ITSM processes in support of DevOps
- Leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
- Understand how ITSM is viewed as a constraint
- Articulate how DevOps introduces new ways of thinking and working
- Explore the DevOps transformation
Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 2-day instructor-led training course
- One-on-one after-course instructor coaching
- After-course computing sandbox
- Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
TRAINING AT YOUR SITE
Team Training
- Bring this or any training to your organisation
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
In Class & Live, Online Training
Note: This course runs for 2 Days
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9 - 10 Feb 9:00 AM - 4:30 PM GMT Online (AnyWare)
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11 - 12 May 9:00 AM - 4:30 PM BST Online (AnyWare)
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10 - 11 Aug 9:00 AM - 4:30 PM BST Online (AnyWare)
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17 - 18 Nov 9:00 AM - 4:30 PM GMT Online (AnyWare)
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1 - 2 Mar 2:00 PM - 9:30 PM GMT Online (AnyWare)
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10 - 11 May 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare)
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3 - 4 Jun 2:00 PM - 9:30 PM BST New York / Online (AnyWare)
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11 - 12 Aug 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare)
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9 - 10 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare)
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9 - 10 Nov 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare)
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8 - 9 Dec 2:00 PM - 9:30 PM GMT New York / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.IT Service Management for DevOps Course Information
Recommended Experience
Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes
Industry Credits
16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)
IT Service Management for DevOps Course Outline
The Rise of DevOps
The Role of ITSM
Acceleration ITSM for DevOps
New Ways of Thinking and Working
Adapting ITSM for DevOps
Adapting Change Management
Adapting Release Management
Homework: Data Gathering
Adapting Configuration Management
Adapting Incident Management
Adapting Problem Management
Adapting Knowing Management
Adapting the Service Desk
Mastering Continuous Improvement
Enabling Continuous Learning
Taking Action
Team Training
IT Service Management for DevOps FAQs
What is this course about?
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practise within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.
