Preferred method of contact:

Software Quality Assurance: Implementing Consistent Quality



Course Number



3 Days

PDF Add to WishList

Improve customer satisfaction and achieve consistent quality with this quality assurance training. In this course, you learn to define, design, and effectively lead Quality Assurance (QA) activities using proven techniques tailored for your life cycle model — such as conducting reviews, walkthroughs, inspections, and audits, and controlling major components using Configuration Management (CM) practices.

You Will Learn How To

  • Implement and effectively lead Quality Assurance (QA) activities
  • Write a QA plan and conduct audits
  • Design metrics for your project
  • Determine which life cycle model to apply

Important Course Information

Recommended Experience:

  • Familiarity with project activities or software development

Activities in this course are aligned with SEI CMMI, ISO 9001, and IEEE

Course Outline

  • Introduction to Quality Assurance
  • Contrasting roles: Quality Assurance, Testing, Verification and Validation
  • Comparing software development life cycles
  • Documenting processes
  • Defining the goals of Quality Assurance
  • Quality Assurance Components

Analysing the components of quality

  • Creating processes
  • Choosing the best practices and implementing process improvement initiatives
  • Comparing Agile and traditional QA roles and methods

Implementing a road map

  • IEEE
  • CMMI
  • ISO 9001
  • Selecting and documenting standards
  • Participating in reviews and audits
  • Maintaining records
  • Planning for Quality Assurance

Applying verification and validation techniques for error detection

  • Evaluating verification and validation techniques
  • Analysing life cycle products
  • Implementing a QA policy and plan
  • Exploring testing levels

Detecting defects while applying inspection techniques

  • Defining the inspection process
  • Planning and conducting an inspection
  • Communicating inspection results
  • Conducting Audits

The types of audits

  • Comparing process, product and projects
  • Implementing quality system and configuration audits
  • Documenting audit findings in a report

Comparing industry standards

  • Complying with industry standards and models: ISO 9001 and CMMI
  • Comparing the work products against industry best practices

Initiating the auditing process

  • Planning and preparing for the audit
  • Reporting the results
  • Monitoring noncompliance

Participating in an audit

  • Reviewing documentation
  • Documenting and confirming audit findings
  • Presenting audit findings
  • Applying Configuration Management (CM)

Defining the components of a CM system

  • Identifying the workflow and work products
  • Assessing and managing components with release management
  • Communicating product status using reports

Managing and controlling products for consistency

  • Controlling QA and/or test plans
  • Monitoring quality reports, audit findings and peer review documentation
  • Continuous Process Improvement

Fostering learning through process improvement

  • Defining and implementing process improvement
  • Planning process improvement initiatives

Achieving excellence through metrics

  • Selecting and analysing metrics
  • Communicating organisational progress

Analysing data through root cause analysis

  • Determining the possible causes of problems utilising a Fishbone diagram
  • Narrowing down the correct course of action by creating a Pareto Analysis diagram
  • Examining flow charts during the root cause analysis process

Coordinating the next steps

  • Implementing corrective actions
  • Focusing on prevention techniques
Show complete outline
Show Less

Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

AFTERNOON START: Attend these live courses online via Anyware

7 - 9 Aug ( 3 Days)
2:00 PM - 9:30 PM BST
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

2 - 4 Oct ( 3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

5 - 7 Feb ( 3 Days)
2:00 PM - 9:30 PM GMT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

25 - 27 Mar ( 3 Days)
1:00 PM - 8:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

This event has been added to your cart.

Tuition Fee


In Classroom or



Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.

Last day class hours:
2:00 p.m. - 8:30 p.m.

Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 20 PDUs
Business & Strategic : 3 PDUs

Read more ...

- ,

Chat Now

Please Choose a Language

Canada - English

Canada - Français