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This Atlassian JIRA Service Desk Basics training course provides an understanding of the features and functionality of Service Desk for JIRA. The lab environment (an instance of JIRA with JIRA Service Desk) provides a practical working area to engage with. This enables you to benefit from seeing JIRA Service Desk in action within real world settings and examples, translating the theory from the course into practical knowledge. This course is ideal for those users who are new to JIRA Service Desk, or those with no previous experience with JIRA.
A basic knowledge of Windows interfaces is recommended prior to attending this course.
Introduction to JIRA
Lab Exercises
Overview and Introduction to JIRA Service Desk
The Customer Portal
Home Screen
Ticket Creation
Request Types
My Requests
Ticket Interactions
Lab Exercises
Service Desk Queues
Ticket Activities
Workflow and Status
Reporting
Lab Exercises
Business Projects
Software Projects
Viewing Issues
Editing Issues
Attachments
Lab Exercises
Commenting on Issues
Sharing Issues
Mentions
Voting
Watching
Loging work
Labels
Clone/Move
Lab Exercises
Searching
Advanced Searching
Filters
SLAs
Service Desk Reports
JIRA Reports
Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.
This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.