This Atlassian JIRA Service Desk Basics training course provides an understanding of the features and functionality of Service Desk for JIRA. The lab environment (an instance of JIRA with JIRA Service Desk) provides a practical working area to engage with. This enables you to benefit from seeing JIRA Service Desk in action within real world settings and examples, translating the theory from the course into practical knowledge. This course is ideal for those users who are new to JIRA Service Desk, or those with no previous experience with JIRA.
TRAINING AT YOUR SITE
A basic knowledge of Windows interfaces is recommended prior to attending this course.
Introduction to JIRA
Overview and Introduction to JIRA Service Desk
The Customer Portal
Service Desk Queues
Workflow and Status
Commenting on Issues
Service Desk Reports
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