Implementing Cisco Collaboration Devices (CICD v1.0) Training

Level: Intermediate

This Authorised Cisco CICD training course is a five-day, extended hours instructor-led course that preps you for the 210-060 CICD exam, one of two exam requirements for CCNA Collaboration certification.

This Implementing Cisco Collaboration Devices (CICD v1.0) course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

This CICD v1.0 course is a version update to ICOMM v8.0. Video topics have been added into the course and Cisco Unity Express has been removed.

Redeem your Cisco Learning Credits (CLCs) for this Cisco CICD training course.

Key Features of this Cisco CICD Training:

  • Cisco Authorised course content
  • Authorised Cisco Instructor
  • Eligible for Cisco Learning Credit (CLC) redemption
  • Attend in-class, online or bring the course to your facility
  • Expansive course catalogue to go deep into Cisco or broaden you skills beyond

You Will Learn How To:

  • Describe the components of a Cisco Unified Communications solution and identify call signalling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 5-day instructor-led training course
  • Authorised Cisco Training Provider
  • Pay later by invoice -OR- at the time of checkout by credit card
  • Attend virtually from your home or office
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Standard £2732

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  • Blended learning models
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Save More on Training with Learning Tree Training Vouchers!

Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

Note: This course runs for 5 Days

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Important Cisco CICD Course Information

  • Training Hours

    CICD v1.0 is an extended hours course typically running 9 to 10 hours per day.

  • Requirements

    It is recommended, but not required, to have the following skills and knowledge before attending this course:

    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Exam Information

    Course tuition fee does not include an exam voucher.

  • Redeem Your Cisco Learning Credits

Cisco CICD Course Outline

  • Module 1: Cisco Unified Communications Solutions

    • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
    • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
  • Module 2: Administrator and End-User Interfaces

    • Lesson 1: Understanding Administrator Interfaces
    • Lesson 2: Understanding End-User Interfaces
  • Module 3: Call Flows in Cisco Call Control Platforms

    • Lesson 1: Understanding Call Flows and Call Legs
    • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Module 4: Endpoint and End-User Administration

    • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
    • Lesson 2: Understanding End-User Implementation Options
    • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
    • Lesson 4: Understanding Endpoint Implementation Options
  • Module 5: End User Telephony and Mobility Features

    • Lesson 1: Understanding Telephony Features
    • Lesson 2: Enabling Telephony Features
    • Lesson 3: Understanding Mobility Features
    • Lesson 4: Enabling Mobility Features
  • Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

    • Lesson 1: Understanding Cisco Unity Connection
    • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
    • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
    • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
  • Module 7: Cisco Unified Communications Solutions Maintenance

    • Lesson 1: Providing End-User Support
    • Lesson 2: Understanding Cisco Unified Communications Manager Reports
    • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
    • Lesson 6: Understanding the Disaster Recovery System

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Cisco CICD Training FAQs

  • How do I redeem my Cisco Learning Credits (CLCs) for this CICD course?

    During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.

  • How do I take Cisco exam 210-060 to progress to CCNA Collaboration?

    You will need to register for the exam. Exams are offered as proctored exams at a test centre, or self-administered online.

  • What are the training hours of this extended hours CICD course?

    CICD v1.0 is an extended hours course typically running 9 to 10 hours per day.

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