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Gain the foundational knowledge and skills for building an effective IT organisation that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.
Identifying key concepts
Applying the Guiding Principles
Executing the CSI Approach
Defining and determining CSFs and KPIs
Building a Current State Assessment Plan
Fostering Effective Communication
Implementing Communication Tools and Techniques
Defining Purpose, Value, and Challenges
Identifying Tools and Techniques to support improvement
Applying key concepts
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Day 2 Course Hours - Last Day:
9:00 a.m. - 3:00 p.m.
Two 15-minute breaks
Free Course Exam*:
2:45 p.m. - 5:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
ITIL® is a registered trade mark of AXELOS Limited.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.