Achieving ITIL® Practitioner Certification
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Gain the foundational knowledge and skills for building an effective IT organisation that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.
You Will Learn How To
- Prepare for and pass the ITIL Practitioner certification exam
- Utilise the nine Guiding Principles and the CSI approach to manage ITIL improvements
- Enable improvements with metrics, measurements, and communication
- Leverage organisational change management
Important Course Information
Requirements
- Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
Recommended Experience
- Basic IT literacy and around two years of IT experience
Course Preparation
- Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
- It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
- Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.
Exam Information
- The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via an online proctored exam with PeopleCert.
- Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification
All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
- Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
- ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Course Outline
- Introduction to ITIL Practitioner
- A structured implementation approach
- Key elements of ITIL Practitioner and how they work together
- Tailoring ITIL for projects of varying size
- Outlining the key principles
- Guiding Principles and CSI Approach
Identifying key concepts
- Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
- Analysing the importance of each element of a service: value, customer, outcome, cost, risk
Applying the Guiding Principles
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
Executing the CSI Approach
- Recognising the main benefits of adopting the approach
- Breaking down the CSI approach including the outputs
- Applying CSI tools and techniques to a given context
- Metrics and Measurement To Enable CSI
Defining and determining CSFs and KPIs
- Taking a hierarchical approach: vision to measurement, balanced scorecard, organisational cascade
- Analysing and balancing between key measurement categories
- Improving the value of reporting
Building a Current State Assessment Plan
- Determining goal, scope, and assessment criteria
- Establishing required outputs and skills
- Enabling CSI Through Effective Communication
Fostering Effective Communication
- Recognising the value, importance, and benefits
- Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium
Implementing Communication Tools and Techniques
- Comparing and contrasting the different tools
- Utilising to support improvement
- Organisational Change Management To Support CSI
Defining Purpose, Value, and Challenges
- Role and impact of OCM
- OCM activities: sense of urgency, manage stakeholders and sponsors, analyse training needs, dealing with resistance to change, reinforcement to embed the change
Identifying Tools and Techniques to support improvement
- Sponsor diagram
- Stakeholder worksheet
- Stakeholder map
- RACI matrix
- Putting ITIL Practitioner into Practice
Applying key concepts
- CSI approach, metrics and measurements
- Communication and OCM
Exam Preparation
- Practising with test questions and mock papers
- Further review of examination case study
- Completing the necessary paperwork
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £995
20 - 21 Sep
(2 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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15 - 16 Nov
(2 Days)
9:00 AM - 5:00 PM GMT
London / Online (AnyWare)
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31 Jan - 1 Feb
(2 Days)
9:00 AM - 5:00 PM GMT
London / Online (AnyWare)
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4 - 5 Apr
(2 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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13 - 14 Jun
(2 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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4 - 5 Jul
(2 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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15 - 16 Aug
(2 Days)
9:00 AM - 5:00 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
20 - 21 Dec
(2 Days)
2:00 PM - 10:00 PM GMT
New York / Online (AnyWare)
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4 - 5 Feb
(2 Days)
2:00 PM - 10:00 PM GMT
Rockville, MD / Online (AnyWare)
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28 Feb - 1 Mar
(2 Days)
2:00 PM - 10:00 PM GMT
Herndon, VA / Online (AnyWare)
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17 - 18 Jun
(2 Days)
2:00 PM - 10:00 PM BST
New York / Online (AnyWare)
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29 - 30 Aug
(2 Days)
2:00 PM - 10:00 PM BST
Herndon, VA / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
45-minute lunch
Day 2 Course Hours - Last Day:
9:00 a.m. - 3:00 p.m.
Two 15-minute breaks
45-minute lunch
Free Course Exam*:
2:45 p.m. - 5:00 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
ITIL® is a registered trade mark of AXELOS Limited.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
Enhance Your Credentials with Professional Certification
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Earn 11 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 11 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 1 PDUs
Leadership : 3 PDUs
Business & Strategic : 7 PDUs