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The Learning Tree International |
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GUARANTEE OF QUALITY: Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice-and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, receiving a full refund of any course tuition paid or cancellation of any unpaid invoices for that course. If a customer used a Training Voucher, Training Passport, Flex-Training Pass or 10-Day Pass for the course, we will not count the attendance against the Training Voucher, Training Passport, Flex-Training Pass or 10-Day Pass used. TERMS FOR PUBLIC COURSES COURSE TUITION: The course tuition fee is due and payable within seven days of the course start date. In the case of Training Passports, Flex-Training Passes, Training Vouchers and the 10-Day Pass, the full fee is due within seven days of the start date of the first course attended under that Training Passport, Flex-Training Pass, Training Voucher or 10-Day Pass purchase. The course tuition fee includes instruction, course materials, the use of software, computers and other technical hardware as appropriate to the course, and Learning Tree Certification Examinations. Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition fee does not include accommodation, meals, travel or any other expenses that may be incurred by our customers. SUBSTITUTIONS PERMITTED: We welcome the enrolment of a qualified substitute in an enrollee’s place provided the customer notifies us in writing before the first day of the course (excludes PRINCE2®, ITIL® CobiT®, MSP™ and Change Management courses). 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount programme for which he or she is not otherwise qualified, such as our Alumni Gold programme. Training Passports, Flex-Training Passes and the 10-Day Pass are non-transferable and therefore are not eligible for substitution. ENROLLEE CANCELLATION/TRANSFER: Cancellations or transfers may be made for a full refund, and without any penalty, no later than three weeks before the first day of the course or within seven days after enrolment. Otherwise, 50% of the course fee will be due and payable. For courses requiring pre-course reading packs, cancellation fees will be applicable upon the customer‘s receipt of the pre-reading pack. In the event of timely cancellation or transfer, if the course fee has been paid, the payment may be applied against the fees for another course or a full refund may be requested. Learning Tree International will forward a credit note to the enrollee. Credit notes not utilised within twelve (12) months of issue will not be subject to a refund and may only be applied against the fees for a subsequent course. A transfer from one course to another, if made less than three weeks before the course start date, will be treated as a cancellation and 50% of the course fee will be due. TRAINING PASSPORTS AND FLEX-TRAINING PASSES: Training Passports and Flex-Training Passes (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of courses or courses that start after the Training Passport expires. If a customer purchases a Training Passport or Flex-Training Pass and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Training Passport or Flex-Training Pass and the sum of the standard full tuition for each of the courses the customer took using that Training Passport or Flex-Training Pass. Cancellations or transfers made less than three weeks before the course start date will result in a £250 cancellation fee. Training Passport or Flex-Training Pass holders who elect to use their Pass to attend third-party certification courses will incur an additional fee to cover exam-related expenses. TRAINING VOUCHERS: Training Vouchers (i) are transferable and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend more than the number of enrolments covered by that Training Voucher purchase or for courses that start more than 12 months after the start date of the first course attended under that Training Voucher Agreement. Cancellations or transfers made less than three weeks before the course start date will result in a £250 cancellation fee. 10-DAY PASS: 10-Day Passes (i) are non-transferable and can only be used to pay course fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of course days or courses that start more than 12 months after the start date of the first course attended under that 10-Day Pass. If a customer purchases a 10-Day Pass and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the 10-Day Pass and the sum of the standard full tuition for each of the courses the customer took using that 10-Day Pass. Cancellations or transfers made less than three weeks before the course start date will result in a £250 cancellation fee. 10-Day Pass holders who elect to use their Pass to attend third-party certification courses will incur an additional fee to cover exam-related expenses. Learning Tree reserves the right to cancel Training Passports, Flex-Training Passes, Vouchers or 10-Day Passes that have not been activated after 90 days from their original purchase date. TERMS FOR ON-SITE COURSES The course tuition fee for on-site courses is due and payable within 30 days following the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least four weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than four weeks before the scheduled start of the course is subject to a £2,500 cancellation/rescheduling fee. TERMS FOR ALL COURSES ACCOMMODATION FOR DISABILITIES: We are committed to assisting course participants with disabilities. Upon written request from a participant‘s employer, at least two weeks before the start of the course, we will reserve a special space or seat in the classroom and/or additional facilities as needed to assist any participant with disabilities or other special needs, as far as it is practical to do so. This may include an additional set of course materials for an Auxiliary Aide at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please call 0800 282 353 at least two weeks before the start of the course so that Learning Tree can arrange for the additional facilities as required. SECURITY: The customer agrees that all course participants will abide by security measures in effect at the course location. COURSE POSTPONEMENTS: At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them. Changes in course locations, course dates, or postponement of courses will not extend a Training Voucher, Training Passport, Flex-Training Pass or 10-Day Pass expiration date. WIRE TRANSFER PAYMENT: Wire transfer payment of Learning Tree invoices may be processed by sending payment to: Learning Tree International Ltd. HSBC Bank plc 26 Broad Street, Reading, RGI 2BU Account No. 34105613, Sort code 40-38-04 IBAN No. GB92MIDL40380434105613, BIC/SWIFT Code. MIDL GB21 08T COPYRIGHT/ INTELLECTUAL PROPERTY: All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Learning Tree International. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Learning Tree International. GENERAL: These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Learning Tree International. Learning Tree International‘s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement shall be governed by and interpreted in accordance with English Law. Learning Tree International limits the provision of its educational services to employees of corporations, partnerships and government organisations who are sponsored by their respective organisations. This agreement is between Learning Tree International and the employer. |
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