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ITIL® v3: Planning, Protection and Optimisation

Course: 997   Type: Workshop   Duration: 5 Days
Quick Enrol  

You Will Learn How To

  • Prepare for and take the ITIL Planning, Protection and Optimisation Certification Exam
  • Plan key activities for the Planning, Protection and Optimisation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Planning, Protection & Optimisation processes, activities and functions
  • Measure the success of Planning, Protection and Optimisation by applying key metrics

Course Benefits
ITIL Planning, Protection and Optimisation best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimise the Planning, Protection and Optimisation processes and gain the skills required to take the ITIL Planning, Protection and Optimisation Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Planning, Protection & Optimisation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshops
Workshops offer you knowledge of the Planning, Protection and Optimisation processes and include:
  • Utilising capacity and availability management to realise successful Service Design
  • Ensuring that services are fit-for-purpose and fit-for-use
  • Identifying and mitigating risks
  • Applying Continual Service Improvement

Course Content
Introduction and Overview
  • Planning, Protection and Optimisation in the context of the Service Lifecycle
  • The Service value proposition
  • Role of processes in Service Management
  • How Service Management creates business value
Core Planning, Protection and Optimisation Processes
Capacity Management
  • Conducting capacity management to contribute to quality assurance
  • Purpose, goals and objectives
  • Delivering against Service Level targets
  • Meeting cost and time constraints
  • Activities, methods and techniques
  • Fit-for-purpose and fit-for-use
Availability Management
  • Contributing to quality for fit-for-purpose and fit-for-use services
  • Scope of the process
  • Enabling Availability Management through activities, methods and techniques
  • How Availability Management creates business value
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
  • Ensuring quality assurance when introducing services through effective ITSC management
  • Illustrating the main activities
  • Managing risks
  • Planning for recovery
  • Policies and principles
  • Challenges and critical success factors
Information Security Management
  • Analysing how Information Security Management contributes to quality assurance for new services
  • Aligning IT security with business security
  • Ensuring confidentiality, integrity and availability
  • How Information Security Management generates business value
  • Activities, methods and techniques
  • Key metrics to measure success
Demand Management
  • Purpose, goals and objectives
  • Influencing customer demand
  • Coupling capacity with demand
  • Activities, methods and techniques
Risk Management
  • Risks relative to the Planning, Protection and Optimisation process management
  • Identifying the challenges, critical success factors and risks related to the other processes
  • The risks directly related with Service Design
  • How risks relate to the practice elements of Planning, Protection and Optimisation
Roles and Responsibilities
  • Capacity management
  • Availability management
  • IT Service Continuity management
  • Information Security management
Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to Planning, Protection and Optimisation
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Considerations for planning and implementing Service Management technologies
Common Service Activities
  • Analysing operations performed in day-to-day activities
  • The maturity model of technology management
  • Aligning operations with the overall service and process objectives
  • Service monitoring and control
Continual Service Improvement
  • Implementing an effective CSI programme
  • CSI in respect to organisational change
  • Best practice elements of CSI
  • Measuring service performance
  • Cost benefit justification

Related Courses
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  

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ITIL® v3: Planning, Protection and Optimisation
Course Schedule
5 - 9 Jan, 2009
London
23 - 27 Mar, 2009
London
8 - 12 Jun, 2009
London

 

£ 1,995 - Standard Tuition
Savings Plans
£ 1,225 - 10-Day Training Pass
£ 915 - Flex-Training Passport
£ 1,460 - 10-Training Vouchers
£ 1,560 - 5-Training Vouchers
£ 1,795 - Alumni Gold Tuition

 
Important Course Information
  • Approx. 5 to 8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Course fee includes the ITIL Planning, Protection and Optimisation Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
 
Special Course Promotions
Note for Passport and FlexPass Holders
An additional fee of £150 is applied for the examination when you use your Passport or FlexPass for this course.
 
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Customer Service or Enrol: 0800 282 353 or +44 1372 364610