Customer Service or Enrol: 0800 282 353 or +44 1372 364610
 

ITIL® v3: Release, Control and Validation

Course: 996   Type: Workshop   Duration: 5 Days
Quick Enrol  

You Will Learn How To

  • Prepare for and take the ITIL Release, Control and Validation Certification Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

Course Benefits
To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimise the Release, Control and Validation processes and gain the skills required to take the ITIL Release, Control and Validation Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshops
In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:
  • Utilising change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes

Course Content
Introduction and Overview
  • Analysing and exploring the importance of the Service Capability stream
  • Service Management as a practice
  • The Service value proposition
  • How the Release, Control and Validation capabilities support the Service Lifecycle
Core Release, Control and Validation Processes
Change Management
  • Purpose, goals and objectives
  • Implementing change with minimum disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
Service Asset and Configuration Management
  • Business value of monitoring service transition
  • Activities, methods and techniques
  • Establishing configuration baselines
  • Correlating IT services with need components
  • Tracking and reporting asset values
  • Establishing metrics that measure success
Service Validation and Testing
  • How Service Validation and Testing creates business value
  • Assuring transition integrity and quality
  • The Service V Model
  • Fit for purpose : Fit for Use
  • Acquiring relevant test data
Release and Deployment Management
  • Analysing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Moving to the live environment
  • Illustrating the main activities and how they relate to the capability of Release, Control and Validation
  • Maintaining information on service deployment
  • Defining metrics for process quality
Request Fulfillment and Service Evaluation
Analysing how service requests should be handled
  • Avoiding congestion and obstruction of the normal incident and change mangement processes
  • Process scope and objectives
  • The triggers, input and output of request fulfillment
Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Activities, methods and techniques
  • Key metrics to measure success
Knowledge Management
  • Purpose, goals and objectives
  • Enhancing decision support
  • Activities, methods and techniques
  • Establishing metrics to measure service delivery quality
Roles and Responsibilities
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment
  • Service desk (fulfillment) and service evaluation
Technology and Implementation Considerations
  • Technology as part of implementing service management
  • Special technology features related to Release, Control and Validation
  • Generic requirements and evaluation criteria
  • Good practices for implementation
  • Challenges, critical success factors and risks
Common Service Activities
  • Service monitoring and control
  • Deming cycle
  • CSI techniques
Continual Service Improvement
  • The relationship of CSI in respect to organisational change
  • Implementing an effective CSI programme
  • Service reporting
  • Cost benefit justification

Related Courses
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  

request more info Salutation*:

First Name*:

Last Name*:

Job Title:

Company*:

Post Code*:

Country*:
   Codes
Office Telephone*:

Extension:

E-mail*:

* Required

A Learning Tree representative will contact you to follow up your request for information.

Save 55%
ITIL® v3: Release, Control and Validation
Course Schedule
6 - 10 Oct, 2008
London
15 - 19 Dec, 2008
London
2 - 6 Mar, 2009
London
18 - 22 May, 2009
London

 

£ 1,995 - Standard Tuition
Savings Plans
£ 1,225 - 10-Day Training Pass
£ 915 - Flex-Training Passport
£ 1,460 - 10-Training Vouchers
£ 1,560 - 5-Training Vouchers
£ 1,795 - Alumni Gold Tuition

 
Important Course Information
  • Approx. 5 to 8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Course fee includes the ITIL Release, Control and Validation Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
 
Special Course Promotions
Note for Passport and FlexPass Holders
An additional fee of £150 is applied for the examination when you use your Passport or FlexPass for this course.
 
APM Group--ITIL
 
ITIL: Best Practices for Managing Your IT Infrastructure
 
The Analytical and Management Skills Required for a Successful ITIL Migration
 
Customer Service or Enrol: 0800 282 353 or +44 1372 364610