Customer Service or Enrol: 0800 282 353 or +44 1372 364610
 

ITIL® v3 Intermediate Qualification: Service Transition

Course: 992   Type: Workshop   Duration: 3 Days
Quick Enrol  

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organisation
  • Measure Service Transition processes using critical success factors and key performance indicators

Course Benefits
Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realised while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimise the Service Transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshops
In this course, you gain knowledge of the Service Transition processes. Workshops include:
  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria

Course Content
Introduction and Overview
  • Purpose and goals
  • Linking Service Transition to other ITIL lifecycle stages
  • How Service Transition creates business value
  • Service Transition principles: the concept of service and the role of utilities and warranties
Key Principles of Service Transition
  • Examining all of the services, their utilities and warranties
  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL processes within Service Transition
Change Management
  • Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
  • Maintaining standardised methods for efficient and prompt handling of all changes
  • Optimising business risk
Service Asset and Configuration Management
  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the Configuration Management system
Knowledge Management
  • Enabling informed decision making with a Service Management Knowledge System (SKMS)
  • The Data-Information-Knowledge-Wisdom structure
Release and Deployment Management
  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changes services
  • Delivering changes at optimised speed, risk and cost
Other considerations
  • Transition planning and support
  • Service Validation and Testing: the Service V Model
  • Evaluating performance vs. expectations
Common Service Transition Operational Activities
  • The nature, purpose and value of supporting Service Transition activities
  • Managing communications and commitment
  • Managing organisational and stakeholder change
  • Stakeholder Management
  • The role and requirements of Service Transition in other ITIL processes
Organising for Service Transition
  • Roles and responsibilities
  • Applying Service Transition to multiple circumstances
  • Identifying the organisational context
Technology-Related Issues
  • Defining technology and tool requirements
  • Analysing the technology requirements for the elements of Service Transition
  • Supporting Service Transition through technology
  • Integrating Service Transition into the entire lifecycle
  • Matching technology to the organisational situation
Critical Success Factors and Risks
  • The challenges facing Service Transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis

Related Courses
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  

request more info Salutation*:

First Name*:

Last Name*:

Job Title:

Company*:

Post Code*:

Country*:
   Codes
Office Telephone*:

Extension:

E-mail*:

* Required

A Learning Tree representative will contact you to follow up your request for information.

Save 55%
ITIL ® v3 Intermediate Qualification: Service Transition
Course Schedule
5 - 7 Nov, 2008
London
14 - 16 Jan, 2009
London
7 - 9 Apr, 2009
London
17 - 19 Jun, 2009
London
16 - 18 Sep, 2009
London

 

£ 1,395 - Standard Tuition
Savings Plans
£ 735 - 10-Day Training Pass
£ 995 - Flex-Training Passport
£ 900 - Short Course Vouchers
£ 1,255 - Alumni Gold Tuition

 
Important Course Information
  • Approx. 5-8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Service Transition Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
 
Special Course Promotions
Note for Passport, FlexPass and 10-Day Pass Holders
An additional fee of £150 is applied for the examination when you use your Passport, FlexPass or 10-Day Pass for this course.
 
APM Group--ITIL
 
ITIL: Best Practices for Managing Your IT Infrastructure
 
The Analytical and Management Skills Required for a Successful ITIL Migration
 
Customer Service or Enrol: 0800 282 353 or +44 1372 364610