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You Will Learn How To
- Demonstrate authentic and strong leadership to create an atmosphere of confidence and trust in tough times
- Share your vision and display confidence that the problems your team currently faces will be solved
- Apply key management skills, strategies and techniques to remedy difficult situations
- Re-evaluate and adjust your management and communication style to motivate and energise employees
- Demonstrate "grace under pressure" to provide a sense of security and stability for your team
- Minimise stress and maximise productivity and performance during difficult times
Course Benefits Most organisations today are dealing with a business climate that is not "business as usual." In the face of this reality, strong leaders must inspire productive performance and communicate effectively and credibly. Successful leaders must take a hard look at current processes and make decisions to guide their teams from the current reality to its desired future state. In this course, you gain the skills to manage a team during a time of uncertainty.
Who Should Attend Managers who need to prepare for leading their team during tough or uncertain times. Knowledge of day-to-day management best practices and principles at the level of Course 290, " Management Skills", or Course 906, " Management Skills for an IT Environment", is assumed.
Through an immersive case study, you gain practical experience managing your team in tough or uncertain times. Role-playing, group and individual activities include:
- Putting the oxygen mask on yourself first
- Communicating when there are powerful emotions
- Delivering a message with a difficult theme to employees or stakeholders
- Informing employees about layoffs
- Acting with honesty and integrity during unpredictable times
- Keeping your credibility when you can't say what's coming next
- Managing the rumour mill
- Developing a sense of urgency to motivate yourself and others
- Exploring prescriptions for tough times
- Coping with all too human reactions to tough times
Course Content Essentials for Tough Times
Best practices during tough times
- Layoffs and company downsizing
- Economic downturn and uncertainty
- Budget cuts and reorganisations
- Company sale, merger or acquisition
Clarifying your role
- The benefits of strong leadership
- Demonstrating confidence and trust
- Success in moving forward
Applying a Model for Handling Tough Situations
Dealing with powerful emotions
- Managing conflict as a natural part of tough times
- Empowering employee productivity
Inspiring confidence in your team
- Handling your own anxiety
- Reframing the situation for yourself
- Regaining self-composure
Assessing the Current Situation and Sharing the Vision
Managing expectation vs. reality
- Exploring what is happening
- Envisioning the desired state
Performing a gap analysis
- Diagnosing what needs to be done
- Defining the rationale and urgency for working on remedies
- Determining the course of action to move forward
Planning the Remedy
Removing barriers for success
- Creating buy-in and boosting morale
- Exploring strategies for dealing with difficult transitions
Achieving team alignment
- Tuning the organisation to its new reality
- Positioning your team or organisation for success
General prescriptions for guiding through a transition
- Thinking creatively when under stress
- Building flexibility and adaptability
- Moving through a transition
- Stages of transition
Working with People
Implementing communication strategies
- Communicating when you're not allowed
- Communicating when you don't have all the answers
- Showing you care when you can't help
Managing the human factor in tough times
- Mitigating disruptions from problem employees
- Motivating employees "when it's no fun to work here anymore"
- Building resilience and perspective
- Handling the rumour mill
- Energizing and empowering your team
Leading through Organisational Changes
Providing a sense of security and stability to your team, group or department
- Reducing anxiety during reorganisations
- Maintaining performance during changes in team membership
- Reframing to enhance resilience and perspective
Manoeuvering through larger company-wide changes
- Maintaining motivation while outsourcing
- Building alignment during mergers and acquisitions
- Preserving momentum during sales and divestitures
Optimising performance during physical or environmental changes
- Sustaining employee drive while working virtually
- Bringing order to chaos while moving or closing offices
Minimising Stress and Maximising Productivity Moving Forward
- Adopting techniques for handling your tough situation
- Implementing your postcourse action plan
- Taking away your strategies to implement back at the office
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"Before taking management courses at Learning Tree, I would say that I was managing more or less intuitively. Being detail-oriented, I knew what I needed to do and how to organize tasks, but the Learning Tree Courses taught me the proper methods, systems and formats to do it right".
– P. Gilles
Star Digital
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