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Facilitation Skills
Maximising Results of Meetings and Business Discussions

Course: 905   Type: RealityPlus   Duration: 3 Days
Quick Enrol  

You Will Learn How To

  • Facilitate goal-oriented results through planning, collaboration and consensus
  • Maintain facilitative focus by adopting the right frame of mind
  • Create a targeted agenda to make meetings productive
  • Start up, manage and close effective meetings
  • Resolve disagreement using a range of consensus-building techniques
  • Develop and implement a facilitative action plan

Course Benefits
Meetings and business discussions are a vital part of an organisation's decision-making process. However, for many, these interactions can be meaningless, lead to interpersonal conflict and frequently equate to wasted time. In this course, you gain facilitation skills proven to dramatically increase productivity, produce better plans, make smarter decisions and derive high-quality information. You also take away templates and worksheets helpful for facilitation back at your office.

Who Should Attend
Managers, supervisors, project managers, business analysts and others who want to improve team performance and solve business problems as well as anyone who has to run meetings.

RealityPlus
A media-rich simulation immerses you in real-life facilitations for a wide range of formal and informal business meetings and situations. PC-based and video-enhanced activities include:
  • Assessing personal facilitation skills and characteristics
  • Remaining calm in heated situations
  • Facilitating to consensus
  • Planning a facilitated meeting
  • Asking the right pre-meeting questions
  • Defining meeting roles and responsibilities
  • Creating empathy through active listening
  • Turning group responses into facilitative questions
  • Identifying disagreement levels and applying consensus tools
  • Defining and resolving problem attendee behaviours

Course Content
Introduction
The roots of facilitation
  • Creating a safe, facilitative environment
  • Defining where facilitation works
  • Antidotes for pet peeves
The facilitation cycle
  • Focusing on outcomes and objectives
  • Delivering clear and concise instructions
  • Overcoming common obstacles to effective facilitation
Developing Self-Awareness
The centered facilitator
  • Assessing facilitative styles
  • Achieving coherence: reducing physiological stress
Overcoming reluctance to facilitate
  • Reducing facilitative stress using biofeedback
  • Applying techniques to develop emotional neutrality
  • Common causes of meeting tension
Planning a Facilitated Meeting
Identifying critical success factors
  • Stages of team development
  • Defining participant roles and responsibilities
  • Collecting data beforehand for a successful outcome
  • Setting the stage for a neutral approach
  • Controlling the flow, not the content
Developing your meeting agenda
  • Preparing for different types of meetings
  • Interviewing stakeholders
  • Applying critical planning and analysis techniques
  • Predicting potential meeting dysfunction
Facilitating the Meeting
Opening and closing: a key to great meetings
  • Making an assertive start
  • Establishing ground rules
  • Transitioning to meeting objectives
  • Achieving the meeting outcomes
  • Closing at the appropriate juncture
Active listening
  • Managing individual and group emotions
  • Listening for emotional content
  • Restating and reframing for clarity
  • Turning active listening into facilitative questions
Facilitative questioning techniques
  • Creating a great starting question
  • Guiding meeting context through questions
  • Progressing from indirect to direct inquiries
  • Crafting questions that adjust attitude
Facilitating to Consensus
Building consensus
  • Consensus vs. agreement
  • Moving from simple to super-majority consensus
  • Accelerating the process through the five-finger consensus
  • Identifying disagreement levels and mapping matching interventions
  • Recognising when consensus can fail
Tools to maintain and build consensus
  • Clarifying communication with the Deliniation Tool
  • Identifying strengths and weaknesses of participant viewpoints
  • Synthesising the best solution
Advanced Facilitative Techniques
Creating a highly productive climate
  • Identifying passive indicators
  • Managing aggressive behaviours
  • Ensuring assertive balance
  • Finding your continuum position
Dealing with difficult people
  • Surfacing group dysfunction
  • Resolving problem attendee behaviour
  • Quantifying the typical dysfunctional behaviours
Creating Your Action Plan for Facilitation
  • Closing and completing the facilitative cycle
  • Implementing checklists to support complete and timely follow-up
  • Developing a personal facilitative action plan

Related Courses
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Facilitation Skills
Course Schedule
23 - 25 Jul, 2008
London
8 - 10 Oct, 2008
London
7 - 9 Jan, 2009
London
 
RealityPlus
For more information, click here.

£ 1,395 - Standard Tuition
Savings Plans
£ 810 - 10-Day Training Pass
£ 995 - Flex-Training Passport
£ 800 - Short Course Vouchers
£ 1,255 - Alumni Gold Tuition

 
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Customer Service or Enrol: 0800 282 353 or +44 1372 364610