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You Will Learn How To
- Prepare to pass the CompTIA 2009 A+ Essentials and A+ Practical Application Certification Exams
- Identify the fundamental principles, tools and troubleshooting techniques for personal computers
- Apply best practices for configuration and optimisation of personal computers and laptops
- Explore Windows configuration and upgrading options
- Analyse the primary components of networks, cabling and networking protocols
- Recognise computer security techniques to prevent unauthorised access
Course Benefits This course prepares you for the CompTIA 2009 A+ Essentials Exam (220-701) and the A+ Practical Application Certification Exam (220-702), the two exams required to achieve the CompTIA A+ 2009 Certification. You gain the knowledge to install, configure and optimise personal computer hardware and operating systems, providing you with the necessary skills to take the CompTIA A+ 2009 Edition Certification Exams.
Who Should Attend Anyone who wants to achieve A+ Certification, including government personnel seeking IAT-1 certification to fulfill the DoD 8570.1 Directive. You should have at least six months of work experience in PC support.
Hands-On Training Hands-on exercises and end-of-chapter exam questions prepare you for the A+ Essentials and Practical Application Certification Exams. Exercises include:
- Disassembling the PC
- Mapping the motherboard
- POST and examining the PC BIOS settings
- Installing adapter cards
- Configuring a serial ATA hard drive
- Installing Windows
- Configuring TCP/IP network settings
Course Content A+ Exam Overview and Strategies
- Purpose and benefits
- Basic exam structure
Identifying and Installing Personal Computer Components
Microprocessors
- Intel
- Pentium
- Core 2 Duo
- AMD
- Athlon
- Clock circuits
- Cache memory
- 32 bit vs. 64 bit
Identifying motherboard components
- CPU and Chipset
- CMOS RAM
- BIOS Flash EEPROM
- Memory slots: DIMM, RIMM
- Integrated I/O connectors
The power supply and display
- Testing power supplies
- Display types: CRT, LCD
- Display adapter cards: PCI, AGP, PCIe
Installing and expanding memory
- RAM device types: SDRAM, DDR/DDR2/DDR3, RAMBUS
- Packaging formats: DIMM, RIMM, SoDIMM, Micro-DIMM
- Error checking: Parity, nonparity, ECC
PC communication devices
- Parallel: EPP, ECP
- Serial interfaces
- USB 2.0
- Network interface cards
- IEEE 1394/Firewire
Data storage systems
- Hard drive types: EIDE, PATA, SATA, eSATA, SCSI
- Partitioning & formatting hard discs
- Optical storage devices
Troubleshooting strategies for PCs
- Initial troubleshooting steps
- Diagnostic tools
- Power-On Self Test (POST)
- CMOS setup configuration
Maintaining Portable Computers
Identifying components
- RAM
- Hard drives
- Input devices
- NICs and Mini-PCI
- Batteries and power considerations
Troubleshooting portable PCs
- Cleaning
- Heat
- Protecting from physical damage
- Diagnosing common portable problems
Supporting Printers and Scanners
Installing and configuring printers and scanners
- Dot matrix
- Inkjet
- Laser
- Laser printer and scanner components
Troubleshooting printer and scanner problems
- Printer self test
- External cables
- Printer/scanner interface
Managing Windows Operating Systems
Windows architecture
- Main system files: BOOT.INI, NTLDR, NTDETECT.COM
- File systems: FAT, NTFS
- Windows registry
Installing and upgrading Windows
- Comparing Windows OS features: 2000, XP 32/64 bit, Vista 32/64 bit
- Identifying valid upgrade paths
- Installing service packs and device drivers
Managing, optimising and troubleshooting
- Administering Windows with Event Viewer and Task Manager
- Optimising virtual memory and hard disc performance
- Troubleshooting Windows startup and hardware problems
Fundamentals of Networking
Network cabling and protocols
- UTP (CAT5, 5e, CAT6), STP, Fibre
- TCP/IP, NETBEUI/NETBIOS
Wireless networking
- IEEE 802.11a, b, g, n
- Wireless security: WEP, WPA, WPA2
Internet connection technologies
- LAN/WAN, ISDN, DSL, Cable, Satellite
- IP addressing
Troubleshooting network and Internet problems
- TCP/IP settings: Gateway, subnet mask, DNS
- PING, TRACERT, NETSTAT, IPCONFIG
Computer Security Best Practices
Ensuring physical security
- Preventing unauthorised access
- Hardware authentication devices
Detecting and fighting malware
- Data security with authentication technologies
- Windows security
- Firewalls
Ensuring Safety in the Workplace
Safe operating environments
- Protecting against Electrostatic Discharge (ESD)
- Environmental guidelines
- Hardware disposal procedures
Communication and Professionalism
- Speaking with clear and concise statements
- Employing active listening skills
- Applying effective customer service practices
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CompTIA A+ is a registered trademark of the Computing Technology Industry Association, Inc. The CompTIA Authorized Quality Curriculum logo is a proprietary trademark of CompTIA. All rights reserved.
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Participants troubleshooting Windows driver problems.
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The most recent 100 evaluations scored this course:  | | (3.91/4.00) |
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"The Learning Tree Course I attended provided me with a very clear and comprehensive introduction to the subject. The content was thorough and the instructor first class". S. Dexter
Technical Support
Bently Nevada |
Yours FREE To Take Home:
You receive the CompTIA A+ Exam Cram book, which includes a CD with practice exams.
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