You Will Learn How To
- Select, organise and implement a business re-engineering project using CLAMBRE/UML
- Achieve competitive advantage by capitalising on technology opportunities and the application of UML tools
- Maximise customer satisfaction by matching process design to customer needs
- Identify typical symptoms of business process dysfunction
- Redesign workflow and structure successfully within the business
- Ensure best practice through the application of business patterns
Course Benefits
Faced with a rapidly changing business environment, organisations are under pressure to effect dramatic performance improvements. Business process re-engineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organisation. It provides a use case-driven approach utilising proven tools and techniques for re-engineering key elements of your business.
Who Should Attend
Business analysts, systems analysts and those who lead or participate in projects that involve simplifying, improving, restructuring, modelling or re-engineering key business processes.
Workshop Course
Workshops and demonstrations, which provide you with key skills of the re-engineering process, include:
- Profiling the customer
- Determining anomalies in worker roles and responsibilities
- Mapping essential business processes using UML
- Incorporating business patterns for knowledge reuse
- Identifying symptoms of process dysfunction
- Streamlining the organisation
- Establishing the process boundary with UML use case diagrams
- Describing workflow using UML activity diagrams
- Eliminating process redundancy
- Simulating a business process
Course Content
Introduction and Overview
The what and why of business process re-engineering (BPR)
- Maximising competitive advantage through radical redesign
- The need for re-engineering
- Determining what re-engineering is, and is not
- Focusing on the business process
- Achieving cost reduction and revenue generation goals
Applying the proven CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Customers vs. stakeholders
- Identifying activities and information structure
- Creative right-brain thinking
Targeting the Customer
Exploring the customer interface
- Expanding customer roles with aggregation
- Refining customer types using generalisation
- Establishing an accurate customer profile
Documenting customer values and needs
- Service provision vs. product supply
- Evaluating customer satisfaction: quality, flexibility, speed, cost, service
- Categorising customer relationships using the PRIDE checklist
- Applying QFD to link customer requirements with supplied components
Modelling the Business Process
Pinpointing processes for re-engineering
- Uncovering core business processes
- Choosing suitable metrics to assess process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Describing worker roles and responsibilities using UML techniques
- Identifying anomalies in worker roles using cross-reference matrices
- Mapping a business process using activity diagrams
- Partitioning activities between roles
Analysing the Business Process
Detailing business processes
- Selecting appropriate UML tools
- Scoping the process with UML use case diagrams
- Pinpointing key business actors
- Modelling alternative workflows
- Capturing ineffective business activities
Exploring the business structure
- Revisiting organisation infrastructure
- Mapping information using class diagrams
- UML business stereotypes
- Designating process architecture with communication diagrams
- Removing restrictive structures
Maximising the benefits of information technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- E-commerce: B2B and B2C
Redesigning the Business Process
Redefining customer-process boundaries
- Adapting the business process to benefit specific customer types
- Integrating and capitalising on technology opportunities
- Personalising the process
- Meeting and exceeding customer expectations
Creating the new process using best business practice
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Rolling Out the Re-engineered Process
- Re-educating the workforce
- Linking metrics with customer satisfaction
- Supporting ongoing process improvement
- Monitoring and measuring results
- Demonstrating success
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