You Will Learn How To
- Identify and overcome the unique challenges involved in managing a global project
- Facilitate effective cross-cultural communication
- Incorporate global environmental factors to reduce project risks
- Create an efficient structure to achieve global project success
- Develop a virtual project management office to support cross-cultural teams
- Incorporate project closure best practices across a geographically distributed project
Course Benefits
In today's growing global workplace managers are often called on to lead projects and teams that span multiple continents and cultures. In this course, you learn how to effectively manage a geographically dispersed project. You gain the necessary skills to address cultural barriers unique to global projects and to build and communicate with a multi-cultural team.
Who Should Attend
Project managers, programme managers, directors, team leaders and business analysts involved in projects that cross national boundaries. Project management experience at the level of Course 296, "
Project Management: Skills for Success", or Course 340, "
Project Management for Software Development", is assumed.
An immersive case-study, individual and group activities provide the skills to meet the demands of managing a global project. Activities include:
- Identifying issues specific to global projects
- Exploring the key skills of a global project manager
- Defining objectives and deliverables
- Analysing stakeholders based on geography
- Selecting appropriate communication tools
- Dealing with cultural differences
- Critiquing the work package
- Creating product descriptions
- Motivating across boundaries and cultures
- Controlling global risks
- Assessing governance issues
- Analysing the effectiveness of the project office
Course Content
Identifying Global Challenges
- Defining global projects
- Categorising global issues
- Exploring the unique challenges of global projects
Defining the Global Project
Developing the content of the project charter
- Determining objectives
- Describing deliverables
Managing global stakeholders
- Identifying stakeholders
- Analysing stakeholder expectations
- Developing the team
Communicating Effectively Across Cultures
Addressing geographical challenges
- Resolving communication issues
- Recognising time zone constraints
Applying communication tools
- Identifying useful tools
- Maximising the benefit of the appropriate tool
Collaborative tools
- Assessing the value of collaborative tools
- Selecting the correct tool
Addressing Cultural Issues to Reduce Project Risks
Exploring differing cultural factors
- Recognising attitudes to cost, time, scope and quality
- Punctuality vs. relationship
Conducting Research
- Investigating cultures
- Dealing with cultural differences
- Leveraging the best approach for the project
Managing different disciplines
- Differentiating culture of commerce and government
- Exploring the culture of differing skill sets
Controlling the Work Flow
Supporting the global project organisation
- Leading the project team
- Managing stakeholder relationships
- Justifying the start up meeting
Planning the project
- Producing the project plan
- Delegating work packages
- Documenting products
- Clarifying product interactions
Motivating remote teams
- Achieving deadlines
- Obtaining accurate progress information
Managing global risks
- Identifying and minimisng global risks
- Analysing and mitigating global risks
Developing the Project Management Office
Instituting clear governance
- Determining funding
- Adopting a standard process for change control
- Ensuring compliance
Establishing the project office
- Distinguishing the scope of the project office
- Supporting key roles: project manager and project support
Addressing the key issues of a global project office
- Administering the virtual project office
- Interacting with varying cultures
Overcoming obstacles unique to the global project
- Recognising political issues
- Reconciling financial differences
- Accommodating legal and governmental boundaries
- Resolving infrastructure difficulties
Closing a Global Project
Returning project resources
- Evaluating individual and team performance
- Preparing re-entry
Finalising financials
- Invoicing clients
- Closing accounts
Evaluating lessons learned
- Emphasizing the importance of lessons to the global project
- Gathering, documenting and applying lessons
- Assigning follow-on actions
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