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You Will Learn How To
- Apply core management skills, tools and techniques to deliver results
- Develop a proactive customer-focused approach
- Enhance your leadership abilities by developing emotional intelligence
- Communicate with, motivate and empower your team
- Delegate work to individuals and teams
- Develop a management vision for success
Course Benefits
When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge. In this course, you gain the key skills, best practices and behaviours of effective managers--leadership, delegation, motivation, empowerment, communication and vision--as well as powerful techniques for getting the best from people.
Who Should Attend
Managers wishing to broaden and improve their skill sets, those new to management, and those who wish to build their knowledge of contemporary management techniques.
In an immersive environment, you participate in a challenging, multimedia case study, as well as individual and group activities to apply management tools, techniques and strategies. Activities include:
- Personalising your own management model
- Developing a strategy to motivate your team
- Scripting and applying your delegation approach
- Simulating a complex communication environment to improve your communication approach
- Mapping your teamwork environment to analyse interdependencies
- Enhancing your management style with emotional intelligence
- Affecting behaviour with appropriate measures
- Role-playing effective feedback techniques
- Creating your personal management vision
Course Content
- Defining customer success
- Establishing a sense of direction
- Adopting a continuous improvement mindset
- Empowering people for high performance
- Mapping the stakeholder environment
- Identifying mutual and conflicting expectations
- Establishing success criteria
- Making the transition from expert to manager
- How managing, leading and administering relate
- Managing people more expert than you
- Developing a management role model
- Adapting the model to your managerial situation
- Ten things all successful managers do
- Knowing yourself: developing three key intrapersonal skills
- Working with others: applying integral interpersonal skills
- Responding appropriately in key situations
- Using emotional intelligence to lead by example
- Avoiding the top de-motivators
- Leveraging motivators that work for everyone
- Maximising your impact on motivation
- Identifying people's basic needs
- Recognising and responding to generational differences
- Developing and applying a motivational strategy
- Creating a spirit of partnership
- Establishing a common understanding of success
- Applying a proven step-by-step process for delegation
- Determining individual strengths
- Building on natural talents
- Collaborating for successful outcomes
- Setting group norms for yourself and your team
- How your expectations influence others
- Establishing shared purpose and mutual accountability
- Creating an environment conducive to collaboration
- Practical and productive team-building techniques
- Enhancing communication through a three-layer model
- The importance of team dynamics and diversity
- Developing others to achieve their potential
- Focusing performance through effective measures
- Utilising continuous appraisal techniques
- Integrating coaching and appraisal to build performance
- Intervening when performance goes off track
- Reinforcing and redirecting behaviours with constructive feedback
- Creating momentum and flexibility in your team
- Keeping the future in focus
- Taking action to implement your personal vision
- Challenging organisational constraints
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The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc.
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| Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
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