You Will Learn How To
- Apply core management skills, tools and techniques to deliver results
- Develop a proactive customer-focused approach
- Enhance your leadership abilities by developing emotional intelligence
- Communicate with, motivate and empower your team
- Delegate work to individuals and teams
- Develop a management vision for success
Course Benefits
When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge. In this course, you gain the key skills, best practices and behaviours of effective managers—leadership, delegation, motivation, empowerment, communication and vision—as well as powerful techniques for getting the best from people.
Who Should Attend
Managers wishing to broaden and improve their skill sets, those new to management, and those who wish to build their knowledge of contemporary management techniques.
In an immersive environment, you participate in a challenging, multimedia case study, as well as individual and group activities to apply management tools, techniques and strategies. Activities include:
- Personalising your own management model
- Developing a strategy to motivate your team
- Scripting and applying your delegation approach
- Simulating a complex working environment to improve your communication approach
- Mapping your stakeholder environment to analyse interdependencies
- Enhancing your management style with emotional intelligence
- Affecting behaviour with appropriate measures
- Designing effective feedback techniques
- Creating your personal management vision
Course Content
Setting the Stage for Great Management
Best practices of contemporary management
- Defining customer success
- Establishing a sense of direction
- Adopting a continuous improvement mind-set
- Empowering people for high performance
Identifying stakeholder needs
- Mapping the stakeholder environment
- Identifying mutual and conflicting expectations
- Establishing success criteria
Applying a Model for Management Excellence
Importance of management identity
- Making the transition from expert to manager
- How managing, leading and administering relate
- Managing people more expert than you
What kind of manager do you want to be?
- Developing a management role model
- Adapting the model to your managerial situation
- Ten things all successful managers do
Managing with Emotional Intelligence
Five characteristics of the effective manager
- Knowing yourself: developing three key intrapersonal skills
- Working with others: applying integral interpersonal skills
Applying emotional intelligence day to day
- Responding appropriately in key situations
- Using emotional intelligence to lead by example
Motivating Individuals for Performance
Recognising key motivators
- Avoiding the top demotivators
- Leveraging motivators that work for everyone
- Maximising your impact on motivation
Matching motivators to individual expectations
- Identifying people's basic needs
- Recognising and responding to generational differences
- Developing and applying a motivational strategy
The Art of Delegation
Fostering commitment through effective delegation
- Creating a spirit of partnership
- Establishing a common understanding of success
- Applying a proven step-by-step process for delegation
Getting the job done: task and process
- Determining individual strengths
- Building on natural talents
- Collaborating for successful outcomes
Achieving Goals through People
Agreeing on clear expectations
- Setting group norms for yourself and your team
- How your expectations influence others
- Establishing shared purpose and mutual accountability
Amplifying individual contributions through synergistic teamwork
- Creating an environment conducive to collaboration
- Practical and productive team-building techniques
Helping your team work more productively
- Enhancing communication through a three-layer model
- The importance of team dynamics and diversity
A Proactive Approach to Managing Performance
Enabling and supporting excellent performance
- Developing others to achieve their potential
- Focusing performance through effective measures
- Utilising continuous appraisal techniques
- Integrating coaching and appraisal to build performance
Effectively managing workplace disruption
- Intervening when performance goes off track
- Reinforcing and redirecting behaviours with constructive feedback
The Power of Vision
Starting with the end in mind
- Creating momentum and flexibility in your team
- Keeping the future in focus
Crafting your personal vision of management
- Taking action to implement your personal vision
- Challenging organisational constraints
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