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You Will Learn How To
Create, document and test continuity arrangements for your organisation
Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities
Select and deploy an alternate site for continuity of mission-critical activities
Identify appropriate strategies to recover the infrastructure and processes
Organise and manage recovery teams
Test and maintain an effective recovery plan in a rapidly changing technology environment
Course Benefits A major disaster could cripple your organisation, suspending mission-critical processes and disrupting service to your customers. In this course, you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation.
Who Should Attend Anyone responsible for ensuring the continuity of an organisation's critical systems or processes, including project and business managers, help desk personnel and human resources professionals.
Course Workshops Through a series of interactive small-group workshops and an evolving case study, you design and develop a disaster recovery plan. Workshops include:
Assessing threats
Avoiding disasters
Identifying the impact on critical business functions
Recognising alternatives for continuing business functions
Planning your continuity project
Organising team structures for use in an emergency
Creating a recovery plan from the response to a disaster
Course Content
Introduction and Overview
Business continuity vs. disaster recovery
Why a recovery plan is a crucial asset
Sources of threat
Government codes and legislative requirements
Measuring Risk and Avoiding Disaster Assessing risk in the enterprise
Choosing the assessment method
The five-step risk process
Matching the response to the threat
Identifying mission-critical continuity needs
Evaluating which functions are critical
Setting priorities based on time horizons
Prioritising processes and applications
Implementing disaster avoidance
Avoiding disasters through effective preventive planning
Creating contingency plans for unavoidable threats
The four-step Business Impact Assessment (BIA)
Identifying the threat
Assessing the risk to the enterprise
Identifying business-critical activities
Specifying required IT support from technical staff
Designing Recovery Solutions Establishing a disaster recovery site
Site choices: configuration and acquisition
Choosing suppliers: in-house vs. third-party
Specifying equipment
Selecting backup and restore strategies
Matching strategy to operational constraints
Meeting the organisation's storage requirements for vital records
Restoring communications and recovering users
Determining vital users with the BIA
Rerouting voice, mail, goods delivery
Eliminating network single points of failure
Connecting end users
Meeting varied user-recovery needs
Implementing a Project Management Approach Managing and documenting the planning project
Identifying stakeholders
Analysing stakeholder needs
Obtaining the funding commitments
Defining clear goals at the start
Running the project
Controlling the project via tracking
Managing risks and issues
Testing deliverables
Responding to Disaster Creating the recovery plan
Capturing the planning output
Creating recovery-team charters
Defining roles and responsibilities
Responding to recovery scenarios
Information directories and equipment inventories
Directing the disaster recovery teams
Planning and conducting Crisis Communications
Connecting with emergency services
Team actions following a disaster
Assuring the Plan and Applying Document Management Rehearsing the business continuity plan
The reasons for testing the plan
Considering the impact on the organisation's activities
Using a step-by-step process to test the plan
Developing test scenarios and using test results effectively
Maintaining the business continuity plan
Applying change control: why and how
Ensuring normal developments are accounted for in the plan
Scheduling regular reviews
Applying document management discipline to the plan
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