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You Will Learn How To
- Build and lead virtual and remote teams to create success in the global workplace
- Adapt your leadership approach to meet the unique demands of working globally
- Foster key relationships that develop and maintain collaboration and successful team performance
- Facilitate effective and productive teams using a variety of communication technologies
- Diagnose and manage the risks and benefits of distance and cultural diversity
- Design an action plan to optimise your team's effectiveness
Course Benefits Whether communicating with a colleague in the next office or across the world, virtual and remote working (VRW) is the norm of the twenty-first century. In this course, you gain the skills to lead teams that deliver results across multisite and multinational environments. You learn to manage the collaboration of virtual teams via e-communications and enhance productivity by balancing technological and human communications.
Who Should Attend Managers, project managers, directors and anyone who leads or collaborates with virtual, remote, third-party or international teams.
Workshop Course Interactive, small-group workshops reinforce the concepts presented in the class. Activities include:
- Quantifying the effects of separation
- Creating team vision and success criteria
- Evaluating communication technologies
- Mapping and analysing the team environment
- Analysing stakeholder priorities
- Identifying actions to optimise virtual working effectiveness
Course Content Introduction and Overview
- Defining virtual and remote working
- Dealing with the realities of effective global teamwork
- Identifying the benefits and impacts of separation factors
Creating a Leadership Model for the Virtual World
Overcoming the challenges of working in virtual teams
- Planning to meet the challenges of a 24-hour world
- Unique characteristics of virtual and remote leadership
Analysing the impact of distance on collaborative working
- Comparing working together with working apart
- Factoring in the effect of trust among team members
Establishing the foundation for effective collaboration
- Defining "team" in a wider and more productive sense
- Providing what team members need to be successful
Developing Your Virtual Team
Evaluating your readiness
- Assessing organisational and management capabilities
- Recognising team potential
Building and maintaining a successful virtual team
- Identifying key staff competencies and qualities
- Establishing trust across your virtual teams
- Mapping the key relationships to enhance team success
- Investing in virtual team effectiveness
Networking and fostering relationships with key influencers
- Analysing the perspectives and priorities of stakeholders
- Implementing the most effective factor for virtual and remote working success
- Navigating organisational and political complexities
- Creating strategies for building relationships
Managing high-performance virtual teams
- Coaching and training in a virtual workplace
- Virtual management pitfalls to avoid
- Selecting an appropriate management style
The start-up session: the key to VRW success
- Generating team ground rules to enhance effectiveness and efficiency
- Orienting new remote team members
- Running effective virtual team start-up sessions
Technology, Communication and the Virtual Workplace
Enhancing the benefits of virtual collaboration
- Distinguishing and defining the six key communication content areas
- Addressing key behaviours unique to virtual workers
- Generating structured processes for selecting the right medium for key team activities
Leveraging key virtual technologies
- E-mail
- Intranets/Extranets
- IM
- Blogs
- Wikis
- Social Networking
- Conferencing and collaboration tools
- Tips for using e-mail efficiently
- Evaluating virtual tools to maximise communication
Managing Diversity and Distance
Working with cultural diversity
- Exploring levels and categories of culture
- Responding positively to the range and depth of cultures
- Incorporating cultural differences to benefit the team
When things go wrong at a distance
- Proactive approaches to conflict pressure points
- Overcoming the isolation factor
Creating an Action Plan to Lead Virtual Work
Taking a proactive approach to daily leadership
- Refocusing leadership actions using a three-level model
- Adapting a communication plan to track progress
Establishing a personal action plan for successful implementation
- Practical tips and techniques for successfully managing virtual work
- Instituting your personal leadership success criteria
- Shifting to a new set of leadership priorities
- Adopting a leadership strategy based on collaborative teamwork and structured communication
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Participants creating their virtual leadership plans.
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"I found the Learning Tree Course I attended this year to be quite excellent and I only wish that I had taken it years sooner! It was quite comprehensive and the instructor's own experience and knowledge in the subject matter served to further reinforce and deepen the course content for everyone there".
– B. Reilly
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