 |
Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
 |
|
 |
| |
You Will Learn How To
- Develop the skills and techniques to maximise performance and value in your staff
- Work in partnership with your employees to align individual development with organisational goals
- Prepare and conduct a planning meeting to establish outcome-focused performance plans
- Foster commitment to success through effective communication
- Employ monitoring, gathering and feedback techniques to keep performance on track
- Deliver positive and productive performance appraisals
Course Benefits
Achieving and maintaining high performance from individuals is a key challenge for managers. The skills to manage individuality, maintain organisational goals, develop responsibility in others and deal productively with under-performers are critical to maximising employee productivity. In this course, you gain the knowledge and skills to focus the performance of the people you manage through clear, agreed performance plans and constructive, future-focused appraisals.
Who Should Attend
Anyone who manages the performance of others as well as those establishing a performance management process.
Course Workshops
You work in small teams to develop skills through practical exercises, interactive workshops, class discussions, simulations and self-assessment. Workshops include:
- Mapping and analysing perceptions of your direct reports
- Constructing and documenting performance objectives and measures
- Profiling your appraisal skills
- Developing and asking questions to focus performance and build competence
- Giving informal feedback
- Developing a blueprint for applying best practices
Course Content
- Attitudes and approaches to managing performance
- The formal and informal aspects of performance planning and appraisal
- How managers achieve success through their staff
- Focusing on organisational imperatives
- Developing potential through recognising individual needs
- Positioning the employee as the customer
- People, process, partnership and philosophy
- Generating shared commitment
- Connecting the components to amplify impact
- Gathering a thorough information base
- Rehearsing your mindset and approach
- Guiding the employee's preparation
- Agreeing on objectives, measures and standards
- Establishing feedback mechanisms
- Offering support through continuous performance appraisal
- Providing the context and creating the climate
- Generating awareness to encourage responsibility
- Moving from compliance to commitment
- Shifting away from helping, guiding and directing
- Empowering employees through well-constructed questions
- Building a positive mutual learning environment
- Motivating employees by demonstrating high expectations
- Developing the art of giving and receiving feedback
- Maintaining continuous and ongoing communication through formal and informal methods
- Tracking progress
- Taking action when problems arise
- Implementing a step-by-step process for dealing with under-performance
- The how, what and why of information gathering
- Practising CBWA to deliver and receive feedback
- Documenting performance appropriately
- Preparing the logistics and tailoring the delivery
- Selecting the appropriate delivery techniques
- Structuring the appraisal dialogue for maximum mutual benefit
- Generating new performance plans from appraisal output
- Creating rapport and reducing bias
- Behaviours that help or hinder the process
- Employing precision questions
- Responding to different appraisee reactions
- Optimising planning and appraisal processes without bypassing procedures
- Ensuring positive performance partnerships in challenging circumstances
- Assessing the effect of evaluation on the performance management process
- Weighing the pros and cons of different evaluation methods
|
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc.
|
|
|
|
|
| |
| Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
|
|
Print Friendly
E-mail a Colleague
Course PDF
Course FAQ
Home
