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Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
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You Will Learn How To
- Develop a positive, assertive style
- Respond productively to challenging behaviour patterns in others
- Build a personal skill set that will enable you to react positively in demanding situations
- Improve your relationships through a productive and powerful attitude
- Gain confidence in your ability to handle challenging situations
- Generate the results you want when dealing with other people
Course Benefits
Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. Through workshops, practise sessions, video demonstrations, self-assessments, real-playing and role-playing activities, you gain the confidence to behave assertively. You learn to set boundaries, send the right verbal and non-verbal cues and respectfully ask for what you want.
Who Should Attend
Business professionals, team leaders, and those who wish to build successful, assertive communication skills.
Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course. Activities include:
- Practising assertive introductions
- Defining assertive and non-assertive behaviour
- Recognising assertive characteristics
- Modelling assertive behaviour options
- Assertively managing real-world pressures and demands
- Profiling your conflict handling style
- Applying assertiveness techniques
- Reacting rapidly to common challenges
- Planning successful outcomes
- Giving and receiving structured feedback
Course Content
- Characteristics of passive, aggressive, passive-aggressive and assertive behaviour
- Critical attributes of assertive behaviour
- Distinguishing the modes in action
- Identifying areas of personal vulnerability
- Responding productively to manipulation
- Capturing the essentials of an interaction
- Determining when a situation calls for assertive action
- Managing the what and how of interactions
- Articulating the results you want to achieve
- Guiding effective choices using an assertiveness process model
- Creating powerful outcomes that work
- Recognising the influences of personal history on behaviour
- Exploring how identity, habits and fear impact results
- Creating new patterns of personal effectiveness
- Enhancing your ability to respond constructively to conflict
- Assessing your preferred style
- Building an adaptative approach to conflict
- Choosing the right approach at the right time
- Keeping the conversation on track
- Giving yourself time to think
- Creating clarity in confusing situations
- Getting your point across in meetings
- Saying no productively
- Deflecting criticism and personal attack
- Handling bullying and pressure
- Owning your point of view
- Giving up blame to enhance your effectiveness
- The power of "I" statements
- Accurately assessing your situation
- Selecting the appropriate tools for the situation
- Planning for productive results
- Setting assertiveness goals
- Defining preferred outcomes
- Creating new assertiveness habits
- Asserting "up" to supervisors and leaders for more productive outcomes
- Applying a four-step process to plan for difficult conversations
- Staying factual in emotionally charged situations
- Providing a powerful rationale for shifts in behaviour
- Managing yourself in demanding situations
- Applying best practices under pressure
- Acquiring insight and awareness through journaling
- Developing a personal action plan
- Reinforcing the rewards of change
- Recognising areas where you need support
- Gaining fresh perspective on troublesome situations
- Creating and practicing new behaviours
- Planning your assertiveness strategy
- Adopting an attitude of responsibility and respect
- Taking the next step!
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The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International.
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| Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
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