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You Will Learn How To
- Demonstrate and model assertive behaviour for win-win outcomes
- Gain self-awareness of your attitudes, behaviour patterns and habits
- Develop a positive, proactive response to difficult behaviours in others
- Exhibit confidence in your ability to address challenging situations
- Enhance your skill set using proven tools, tactics and techniques
- Generate the results you want when dealing with others
Course Benefits Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalised action plan to further develop your assertiveness skills for use back at work.
Who Should Attend Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, team and project leaders.
RealityPlus™ Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practise the skills and techniques presented throughout the course. Activities include:
- Practising assertive communication
- Exhibiting confident body language
- Developing assertive characteristics
- Modelling assertive behaviour options
- Assertively managing real-world pressures and demands
- Profiling your conflict-handling style
- Applying assertiveness techniques
- Responding proactively to common challenges
- Planning successful outcomes
- Giving and receiving structured feedback
Course Content Introduction
- Identifying goals and themes
- The power of self-awareness
- Establishing the value of mutual benefit
Assertiveness Essentials
Recognising modes of interactive behaviour
- Considering critical attributes of assertive behaviour
- Identifying characteristics of nonassertive behaviour
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: Peers, direct reports, bosses and vendors
- Assessing the impact of organisational culture
- Accommodating intercultural norms
- Navigating power relationships within the organisation
Expressing Personal Power
Pinpointing patterns of behaviour
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognising your conflict style as a factor in assertiveness
- Responding differently to different situations
- Considering the role of emotional and social intelligence
Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
- Selecting the appropriate tools
Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modelling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritising changes in assertive behaviour
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Applying best practices under pressure
- Reinforcing your newly developed assertiveness skills for long-term value
- Scheduling time to assess progress
- Practising assertive behaviours
- Modifying your action plan to accommodate change
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PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus TM is a trademark of Learning Tree International, Inc.
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On-Site &
Custom Training
Bring this or any Learning Tree course to your location or have it customised for your organisation.
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Average Attendee Evaluation
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5 stars:
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67% |
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4 stars:
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31% |
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3 stars:
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2% |
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2 stars:
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1 star:
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"The Learning Tree Course worked well for me. The course materials were developed with real-world content that I could apply to my job, and I found there was a good balance of discussion, lecture and exercises. Furthermore, the instructor had superb energy, a very friendly style that kept our attention and an amazing ability to listen and comprehend questions. She also provided us with good supplementary materials and real-life examples".
– L. Ogilvie
Tayside Valuation Joint Board
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