You Will Learn How To
- Demonstrate and model assertive behaviour for win-win outcomes
- Gain self-awareness of your attitudes, behaviour patterns and habits
- Develop a positive, proactive response to difficult behaviours in others
- Exhibit confidence in your ability to address challenging situations
- Enhance your skill set using proven tools, tactics and techniques
- Generate the results you want when dealing with others
Course Benefits
Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalised action plan to further develop your assertiveness skills.
Who Should Attend
Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, and team and project leaders.
Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practise the skills and techniques presented throughout the course. Activities include:
- Practising assertive communication
- Exhibiting confident body language
- Recognising assertive characteristics
- Modelling assertive behaviour options
- Assertively managing real-world pressures and demands
- Profiling your conflict-handling style
- Applying assertiveness techniques
- Reacting rapidly to common challenges
- Planning successful outcomes
- Giving and receiving structured feedback
Course Content
Introduction
- Identifying goals and themes
- The power of self-awareness
- Establishing the value of mutual benefit
Assertiveness Essentials
Recognising modes of interactive behaviour
- Considering critical attributes of assertive behaviour
- Identifying characteristics of nonassertive behaviour
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Assessing the impact of organisational culture
- Accommodating intercultural norms
- Navigating power relationships within the organisation
Expressing Personal Power
Pinpointing patterns of behaviour
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognising your conflict style as a factor in assertiveness
- Embracing the need to respond differently to different situations
- Considering the role of emotional and social intelligence
Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of co-operation
- Finding the root cause through effective questioning
Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
- Asserting 360 degrees: Peers, direct-reports, bosses and vendors
Developing the tools
- The power of "I" statements
- Saying no productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
- Selecting the appropriate tools
Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modelling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritising changes in assertive behaviour
Putting the "action" into the action plan
- Constructing a blueprint from your case study journal
- Applying best practices under pressure
- Reinforcing your newly developed assertiveness skills for long-term value
- Scheduling time to assess progress
- Practising assertive behaviours
- Modifying your action plan to accommodate change
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