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Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
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You Will Learn How To
- Develop your teams to maximise their strengths and enhance productivity
- Optimise organisation and work design for success in service delivery teams
- Motivate your team with effective performance measurement
- Integrate your leadership behaviours, competencies and responsibilities into your management role
- Leverage the complementary skills and styles of your team
- Eliminate barriers and chokepoints that block teamwork
Course Benefits
Leaders who inspire teams to work together can deliver results and services faster, better and more cost effectively. In this course, you gain the skills to structure, measure and tune performance in a service team environment. Through practical workshops, you learn how to become a leader who equips his or her team with the skills and capabilities to optimise productivity and performance and deliver high-quality results.
Who Should Attend
Managers and anyone aspiring to a leadership position. Course 290, "Management Skills", or previous experience managing teams, is helpful.
Course Workshops
Workshops provide you with practical experience developing your leadership skills and include:
- Modelling key behaviours of effective leadership
- Optimising team processes
- Identifying dimensions of difference
- Managing measures to affect performance
- Applying communication styles in pressure situations
- Motivating people to stay
- Employing the dimensions of coaching
- Profiling your Emotional Intelligence (EI) strengths
- Applying conflict-handling styles to minimise disruption
- Creating your service leadership action plan
Course Content
- Focusing on people: the key to successful leadership
- Debunking the charisma requirement
- Defining leadership and leadership effectiveness
- Linking the behaviours, competencies and responsibilities of successful leaders
- The power of team-owned ground rules
- Optimising team structure
- Matching task-to-team organisation
- Selecting the best team design
- Protecting the team from outside pressure and disturbance
- Influencing key players to secure resources
- Countering the myth of "Big L" leadership
- Applying quiet leadership skills
- Analysing the subtle forces of measurement
- Measuring what matters
- Building a positive psychological contract
- Tuning measures to optimise results
- Anticipating and deflecting external pressures
- Ranking team member motivators
- Distinguishing the five components of effective leadership
- Applying leadership in service delivery teams
- Coaching your team for enhanced performance
- Building performance through emotionally intelligent leadership
- Making the team your primary customer
- Enhancing individual and team capabilities
- Enabling the team as a key leadership activity
- Adopting attitudes and expectations to enhance performance
- Taking on the challenge of leadership excellence
- Appreciating the uniqueness of each team member
- Capitalising on the differences and diversity of your team
- Modelling your team as a system
- Optimising system effectiveness
- The causal link between climate, mood and productivity
- Recognising mutual communication styles
- The dominance of emotion in communication and thought
- Matching channels for communication clarity
- Factoring in the impact of technology
- Bridging differences across distance and culture
- Managing for agreement and handling conflict
- Building your vision for your high-performing team
- Matching your leadership strategies to your team realities
- Managing reentry into the workplace
- Setting performance milestones to evaluate your success
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The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc.
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| Customer Service or Enrol: 0800 282 353 or +44 1372 364610 |
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