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ITIL® v2-v3 Foundation Certification Bridge

Course: 192   Type: Workshop   Duration: 1 Day
Quick Enrol  

You Will Learn How To

  • Prepare for and take the ITIL v3 Foundation Bridging Certification Exam
  • Evaluate ITIL v3 content and identify the benefits of ITIL v3 implementation
  • Identify the primary differences between ITIL v2 and ITIL v3
  • Explain the business objectives for each phase of the ITIL v3 Service Lifecycle
  • Assess the main principles and models of ITIL v3 Service Management
  • Recognise how the ITIL v3 processes contribute to the Service Lifecycle

Course Benefits
ITIL v3 offers many improvements over the previous version, including a focus on business and IT integration and a holistic Service Lifecycle. This course focuses on the new ITIL v3 content and the major differences between ITIL v2 and v3. You gain the skills to take the ITIL v3 Foundation Bridging Certification Exam, offered at the end of class.

Who Should Attend

This course is geared to those who have the ITIL v1 or v2 Foundation Certificate and would like to transition to ITIL v3. A thorough understanding of ITIL v1 or v2 foundation content is assumed. The successful completion of the ITIL v3 Bridging Exam is comparable to obtaining the ITIL v3 Foundation Certificate.

Course Workshops
In this one-day course, you gain knowledge of ITIL v3 key changes and new content. Through workshops, you gain practical skills to take the ITIL v3 Foundation Bridging Certification Exam:

  • Exploring ITIL v2 and v3 differences
  • Enhancing competitive advantage with ITIL Service Strategy
  • Designing Services for Business needs
  • Applying CSI to improve IT Services
  • Taking the ITIL v3 Foundation Bridging Certification Exam

Course Content
Introduction to ITIL v3
  • Background and development of ITIL v3
  • Recognising the benefits of ITIL v3
  • Service Management as a practice
  • Defining the concept of a Service
  • The ITIL v3 Qualification scheme
Assessing the Service Lifecycle
Defining the Service Lifecycle
  • The five Lifecycle phases
  • Describing the structure, scope, components and interfaces in the ITIL Library
  • Recognising the objectives and business value for each Lifecycle phase
Exploring the main objectives of the five phases
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Identifying key terminology
  • ITIL v3 content: Utility and Warranty, Resources and Capabilities, Service Portfolio
  • IT Governance across the Lifecycle
  • A higher level of knowledge management: the Service Knowledge Management System
  • Service Management Technology requirements
Service Strategy: Defining Objectives
  • Service Assets as the basis for Value Creation
  • Fundamentals of Value Creation through Services
  • The four main activities in the Service Strategy: market, offerings, strategic assets, execution
  • Stating the basic concepts and roles for Portfolio and Demand Management
Service Design: A Blueprint for Success
  • Discussing the five major aspects of Service Design
  • Exploring Service Portfolio Design
  • Identifying Business Requirements
  • Defining Service Requirements and design of Services
  • Functions of Information Security and Supplier Management
  • The role of the Service Design Package and Service Catalogue
Service Transition: From Test to Live
  • Transition Planning and Support
  • Explaining the Service V model
  • Exploring the objectives of Release and Deployment Management
  • Change Management: challenges, change types and the seven R's
  • The information structure behind Service Asset and Configuration Management
Service Operations: Running Day-to-Day Operations
Examining the processes
  • Recognising conflicts in Service Operation
  • IT Services versus Technology components
  • Event Management within the Incident Lifecycle
  • The role of Access Management
  • New to ITIL v3: Request Fulfillment
  • Comparing Quality of Service vs. Cost of Service
Identifying the Service Operation functions
  • Technical Management to manage the infrastructure
  • Application Management and the Software Management Lifecycle
  • IT Operations Management
Continual Service Improvement (CSI): Maintaining Momentum
  • Explaining the CSI model
  • Measuring for CSI: Business value and Baselines
  • Types of metrics: technology, process and service
  • The 7-step improvement process: exploring objectives, activities and metrics

Related Courses
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce.
  

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Save £275
ITIL® v2-v3 Foundation Certification Bridge
Course Schedule
13 Jan, 2009
London
5 - 6 May, 2009
London
7 - 8 Sep, 2009
London
Complete Schedule
On-Site Courses

Attendees evaluating new ITIL v3 content and exploring the five phases of the Service Lifecycle.
 
The green bar below shows the average course score on a 4.00 scale from the most recent 100 attendee evaluations:

  (3.45/4.00)
 

£ 595 - Standard Tuition
Savings Plans
£ 535 - Alumni Gold Tuition

All Saving Plans
 
Important Course Information
  • Approximately 2-5 hours of pre-course preparation
  • The ITIL v3 Foundation Bridging Certification Exam is offered at the end of the class
  • The Bridging Exam includes content on ITIL v2 that is not covered in this course
  • The course fee includes the Bridging Exam
 
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Customer Service or Enrol: 0800 282 353 or +44 1372 364610