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ITIL® v2: Change, Configuration and Release Management Practitioner Certification

Course: 188   Type: Workshop   Duration: 5 Days
Quick Enrol  

You Will Learn How To

  • Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
  • Plan key activities for Change Management, Configuration Management and Release Management
  • Define the monitoring and reporting requirements of key performance indicators and achievements
  • Organise the relationships between the Change, Configuration and Release Management processes
  • Propose continuous improvements for the Change, Configuration and Release Management processes
  • Optimise the Change, Configuration and Release Management processes

Course Benefits
By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimise the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.

Who Should Attend
Those who want to achieve ITIL Change, Configuration and Release Management Certification. The ITIL Foundation Certificate (v2 or v3) is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day of class.

Course Workshops
You gain knowledge of the Change, Configuration and Release Management processes. Workshops include:
  • Identifying key considerations for managing a CMDB
  • Establishing criteria to ensure quality Releases
  • Optimising Change Management procedures to ensure successful implementations
  • Setting guidelines for key performance indicators
  • Integrating the activities of the processes

Course Content
Introduction and Overview
  • Managing, organising and optimising the Change, Configuration and Release Management processes
  • Controlling the changing environment
  • Ensuring quality Releases
  • Mapping the infrastructure Configuration
Planning the Key Change, Configuration and Release Management Activities
Change Management
  • Determining the objectives and scope
  • Defining the roles and responsibilities
  • Performing risk assessments and obtaining approval
Release Management
  • Establishing Release policies
  • Planning the monitoring and reporting of process effectiveness
Configuration Management
  • Defining the Configuration Management Database (CMDB) scope
  • Determining Configuration Item (CI) naming conventions
  • Planning for CMDB data discovery, collection and population
Monitoring and Reporting
  • Monitoring and managing the Change, Configuration and Release Management activities
  • Identifying key issues impacting effective operation
  • Establishing metrics and management information
  • Developing and monitoring critical success factors and key performance indicators
Exchanging Information
  • Establishing information exchange between the Change, Configuration and Release Management processes
  • Integrating with other Service Management processes
Maintaining the Procedures
  • Mapping Change, Configuration and Release Management procedures to daily work activities
  • Defining criteria for Change prioritisation
  • Planning resource allocation for Releases
  • Ensuring CMDB quality through verification and audit
Establishing Change Management
Classifying, prioritising and approving Changes
  • Considering business, technical and financial aspects of Change
  • Performing risk and impact assessments
  • Scheduling and resource allocation
Change Manager responsibilities
  • Filtering Requests for Change (RFC)
  • Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
  • Ensuring effectiveness through Post-Implementation Review
Organising Release Management
Planning for Releases
  • Determining requirements for full, delta and package Releases
  • Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Confirming software licence compliance
Designing, building and configuring Releases
  • Build management
  • Constructing back-out plans
  • Ensuring fit-for-purpose testing
Distribution and installation
  • Considering all technical and non-technical aspects of Releases
  • Managing the logistics
  • Training and communicating to all stakeholders
Applying Configuration Management
  • Establishing your Configuration baselines
  • Managing physical and logical relationships
  • Identifying downtime through Status Accounting
Optimising the Change, Configuration and Release Management Processes
  • Utilising key performance indicators
  • Conducting reviews for process effectiveness
  • Establishing ongoing quality improvements
  • Applying quality standards
  • Auditing for performance and achievements

Related Courses
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ITIL® v2: Change, Configuration & Release Management
Course Schedule
10 - 14 Nov, 2008
London
12 - 16 Jan, 2009
London
9 - 13 Mar, 2009
London
11 - 15 May, 2009
London
20 - 24 Jul, 2009
London

Participants analyzing critical success factors.
 
The most recent 100 evaluations scored this course at:

  (3.74/4.00)
 

£ 1,995 - Standard Tuition
Savings Plans
£ 1,225 - 10-Day Training Pass
£ 915 - Flex-Training Passport
£ 1,460 - 10-Training Vouchers
£ 1,560 - 5-Training Vouchers
£ 1,795 - Alumni Gold Tuition

 
Important Course Information
  • Approximately 5-8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Each participant receives the ITIL Service Support book
  • The course fee includes the ITIL Change, Configuration and Release Management Certification Exam
  • The ITIL Foundation Certificate is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day.
 
Special Course Promotions
Note for Passport and FlexPass Holders
An additional fee of £150 is applied for the examination when you use your Passport or FlexPass for this course.
 
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Customer Service or Enrol: 0800 282 353 or +44 1372 364610