0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Planning, Protection and Optimisation

 
Course: 997   Duration: 5 Days   PMI: 30
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimisation Exam
  • Plan key activities for the planning, protection and optimisation (PPO) processes in the context of the service lifecycle
  • Attain operational excellence by using the planning, protection and optimisation processes, activities and functions
  • Measure the success of planning, protection and optimisation by applying key metrics

Course Benefits

ITIL planning, protection and optimisation best practices ensure IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimise the PPO processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimisation Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Planning, Protection and Optimisation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Workshop Course

Workshops offer you knowledge of the PPO processes and include:
  • Performing analyses to assist with capacity management
  • Creating a capacity plan
  • Conducting a resilience audit
  • Producing priority based on a business impact analysis and devising an IT service continuity strategy
  • Outlining an information security policy (ISP)

Related Courses

  • 3811 Putting ITIL® into Practice
  • 983 ITIL® Intermediate Qualification: Managing Across the Lifecycle
  • 982 ITIL® Intermediate Qualification: Service Strategy
  • 991 ITIL® Intermediate Qualification: Service Operation
  • 992 ITIL® Intermediate Qualification: Service Transition
  • 994 ITIL® Intermediate Qualification: Continual Service Improvement
  • 995 ITIL® Intermediate Qualification: Operational Support and Analysis
  • 996 ITIL® Intermediate Qualification: Release, Control and Validation
  • 998 ITIL® Intermediate Qualification: Service Offerings and Agreements

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce.
   ITIL<sup>®</sup> Intermediate Qualification: Planning, Protection and Optimisation

Upcoming Dates

Live online classroom training.Attend highlighted events in person or live, online via Learning Tree AnyWareTM.

UK Dates

14-18 MayLondon
17-21 SepLondon

US East Coast Dates

19-23 MarNew York*
16-20 AprWashington, DC*
21-25 MayWashington, DC*

*New York and Washington, DC Courses – Available online with a run time of 2pm to 9pm BST.

For AnyWare enrolments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk997.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Planning, Protection and Optimisation

 
Course: 997   Duration: 5 Days   PMI: 30
 
 
Course Content
 

Introduction and Overview

  • PPO in the context of the service lifecycle
  • Service optimisation
  • Service design basics
  • The role of design coordination within PPO

Capacity Management

Basic concepts

  • Purpose, goals and objectives of capacity management
  • Methods and techniques
  • Capacity management policies, principles and basic concepts

Capacity management activities

  • Conducting capacity management to contribute to quality assurance
  • The capacity management information system
  • Meeting cost and time constraints

Availability Management

Scope of availability management

  • Purpose and objectives
  • Availability management in relation to PPO
  • Enabling availability management through methods and techniques
  • How availability management creates business value

Concepts and activities

  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Demonstrating the efficiency and effectiveness of successful availability management

IT Service Continuity Management (ITSCM)

ITSCM to generate business value

  • Illustrating the main activities
  • Initiation
  • Requirements and strategy
  • Implementation
  • Ongoing operation

Primary activities

  • Policies and principles
  • Ensuring quality assurance when introducing services through effective ITSCM
  • Managing risks
  • Planning for recovery
  • Challenges and critical success factors

Information Security Management (ISM)

Overview of ISM

  • Analysing how ISM contributes to quality assurance for new services
  • How ISM generates business value
  • Aligning IT security with business security

Key activities for ISM implementation

  • Methods and techniques
  • Ensuring confidentiality, integrity and availability
  • Key metrics to measure success
  • Challenges and risks of ISM

Demand Management

Purpose of demand management

  • Scope and objectives
  • Service strategy and demand management
  • Coupling capacity with demand

Identifying demand management patterns

  • Activities, methods and techniques
  • Influencing customer demand
  • Managing demand for service
  • Demand management techniques

Roles and Responsibilities

  • Defining the key roles for executing each process step
  • Process manager and process practitioner
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management

Technology and Implementation Considerations

  • Generic requirements and evaluation criteria
  • Special technology functions and features related to PPO
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Designing technology architecture
  • Considerations for planning and implementing service management technologies
 
http://www.learningtree.co.uk/courses/uk997.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Planning, Protection and Optimisation

 
Course: 997   Duration: 5 Days   PMI: 30
 
 

Important Course Information:

  • Precourse reading required
  • Approximately 1 hour of home study each evening
  • Course includes a high degree of practical assignment work
  • Course fee includes the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day

Exam Entry Criteria:

Candidates must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert Certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.

It is also recommended that candidates:
  • Can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in their business environment;
  • Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes: capacity management, availability management, IT service continuity management, information security management, and demand management; and
  • Complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guidance, specifically Chapter 2: Service management as a practice.

Course Fees
£ 2,275Standard Fee
Fee with a Savings Plan
£ 1,2252-Course Passport
£ 1,0853-Course Passport
£ 1,0004-Course Passport
£ 1,600Voucher 10-Pack

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Savings Plans

2-Course Passport
  • 2 Courses in 12 months for £2,450
  • As little as £1,225 per course
  • Savings up to 45% per course
3-Course Passport
  • 3 Courses in 24 months for £3,250
  • As little as £1,085 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for £4,000
  • As little as £1,000 per course
  • Savings up to 55% per course
Training Vouchers
  • Save as much as £675 per course
  • Fully transferable
  • As low as £1,600 per course
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk997.htm