0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Intermediate Qualification: Service Transition

 
Course: 992   Type: Course Workshops   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organisation
  • Measure Service Transition processes using critical success factors and key performance indicators

Course Benefits

Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realised while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimise the Service Transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshops

In this course, you gain knowledge of the Service Transition processes. Workshops include:
  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria

Related Courses

  • 991 ITIL® v3 Intermediate Qualification: Service Operation
  • 993 ITIL ® v3 Intermediate Qualification: Service Design
  • 994 ITIL ® v3 Intermediate Qualification: Continual Service Improvement
  • 995 ITIL® v3 Intermediate Qualification: Operational Support and Analysis
  • 996 ITIL® v3 Intermediate Qualification: Release, Control and Validation
  • 997 ITIL® v3 Intermediate Qualification: Planning, Protection and Optimisation
  • 998 ITIL® v3 Intermediate Qualification: Service Offerings and Agreements

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
   ITIL v3 Intermediate Qualification: Service Transition

Upcoming Dates

7 - 9 Apr, 2009
London
8 - 10 Jul, 2009
London
7 - 9 Oct, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk992.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Intermediate Qualification: Service Transition

 
Course: 992   Type: Course Workshops   Duration: 3 Days   PMI: 17
 
 
Course Content
 

Introduction and Overview

  • Purpose and goals
  • Linking Service Transition to other ITIL lifecycle stages
  • How Service Transition creates business value
  • Service Transition principles: the concept of service and the role of utilities and warranties

Key Principles of Service Transition

  • Examining all of the services, their utilities and warranties
  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of Service Transition requirements throughout the lifecycle

Primary ITIL processes within Service Transition

Change Management

  • Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
  • Maintaining standardised methods for efficient and prompt handling of all changes
  • Optimising business risk

Service Asset and Configuration Management

  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the Configuration Management system

Knowledge Management

  • Enabling informed decision making with a Service Management Knowledge System (SKMS)
  • The Data-Information-Knowledge-Wisdom structure

Release and Deployment Management

  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changes services
  • Delivering changes at optimised speed, risk and cost

Other considerations

  • Transition planning and support
  • Service Validation and Testing: the Service V Model
  • Evaluating performance vs. expectations

Common Service Transition Operational Activities

  • The nature, purpose and value of supporting Service Transition activities
  • Managing communications and commitment
  • Managing organisational and stakeholder change
  • Stakeholder Management
  • The role and requirements of Service Transition in other ITIL processes

Organising for Service Transition

  • Roles and responsibilities
  • Applying Service Transition to multiple circumstances
  • Identifying the organisational context

Technology-Related Issues

  • Defining technology and tool requirements
  • Analysing the technology requirements for the elements of Service Transition
  • Supporting Service Transition through technology
  • Integrating Service Transition into the entire lifecycle
  • Matching technology to the organisational situation

Implementing and Improving Service Transition

  • The challenges facing Service Transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis
 
http://www.learningtree.co.uk/courses/uk992.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

ITIL v3 Intermediate Qualification: Service Transition Tuition

 
Course: 992   Type: Course Workshops   Duration: 3 Days   PMI: 17
 
 

Course 992 Tuition

£ 1,435Standard Tuition
Tuition with a Savings Plan
£ 84010-Day Training Pass
£ 1,000Flex-Training Pass
£ 1,49010-Training Vouchers
£ 1,6005-Training Vouchers
£ 1,295Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £3,000
  • As little as £1,000
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £695 per course
  • Any combination of courses
  • Only £2,795
Training Vouchers
  • Save as much as £605 per course
  • Fully transferable
  • As low as £1,490 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £205 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
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