0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Managing Across the Lifecycle

 
Course: 983   Duration: 5 Days   PMI: 30
 
 

Events from May 1, 2012 and beyond will be aligned to ITIL 2011.

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organisational challenges and assess services

Course Benefits

The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to attend this course and take the Managing Across the Lifecycle Certification Exam on the final day.

Workshop Course

Through extensive activities, you gain knowledge of the overall ITIL Lifecycle. Workshops include:
  • Analysing, identifying and evaluating the risks involved in Service Management
  • Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes
  • Examining methods and output required to conduct a Service Assessment
  • Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

Related Courses

  • 3811 Putting ITIL® into Practice
  • 287 Complex Project Management
  • 902 IT Relationship Management
  • 211 Introduction to Business Analysis
  • 212 Building an Effective Business Case
  • 381 Business Process Re-engineering
  • 289 Disaster Recovery Planning
  • 290 Management Skills
  • 296 Project Management: Skills for Success

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce.
   ITIL<sup>®</sup> Intermediate Qualification: Managing Across the Lifecycle

Upcoming Dates

Live online classroom training.Attend highlighted events in person or live, online via Learning Tree AnyWareTM.

UK Dates

27 Feb - 2 MarLondon
2-6 JulLondon
15-19 OctLondon
28 Jan - 1 FebLondon

US East Coast Dates

13-17 FebWashington, DC*
23-27 AprWashington, DC*

*New York and Washington, DC Courses – Available online with a run time of 2pm to 9pm BST.

For AnyWare enrolments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk983.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Managing Across the Lifecycle

 
Course: 983   Duration: 5 Days   PMI: 30
 
 
Course Content
 

Introduction

  • Lifecycle positioning and transition
  • Distinguishing open-loop vs. closed-loop systems
  • The relationship between the business and IT
  • Achieving business value with people, process and functions

Managing Strategic Change

Identifying the business benefits and resource planning

  • Determining Business Realisation, Value to Business and Variable Cost Dynamics (VCD)
  • Aligning business policy and future direction
  • Alignment to Service Portfolio and Service Catalogue management
  • Budgeting, costing and service assets

Controlling quality

  • Assessing quality opportunities
  • Measuring benefits and identifying intangibles

Strategic influencing

  • Defining awareness communication activities
  • Education and knowledge transfer management

Customer liaison

  • Business Relationship Management
  • Distinguishing service structure, value nets and value chains
  • Terminating and retiring services

Risk Management

Evaluating risk

  • Identifying challenges, Critical Success Factors (CSFs) and risks to Service Management
  • Assessing different types of risk: CFIA, FTA, BIA and SFA

Controlling risk

  • Taking corrective action
  • Transferring risks

Managing the Planning and Implementation of IT Service Management

Key activities and policy consideration

  • Plan, Do, Check and Act activities
  • Identifying the aspects of strategy and the four Ps
  • Policy, strategy, design and transition considerations

Directing, controlling and evaluating

  • The value of achieving business goals
  • Guiding, leading and monitoring
  • Verifying and using feedback to control the lifecycle
  • Applying organisational form and design
  • Demonstrating communication, coordination and control

Handling Organisational Challenges

Addressing organisational challenges

  • Determining organisational maturity
  • Identifying the structure of the organisation

Knowledge Management

  • Knowledge Management and the security of information
  • Governance and organisational challenges
  • Achieving balance in Service Operations

Service Assessment

Measuring value

  • The importance of measuring value
  • Determining what to measure

Monitoring and reporting

  • Justifying monitoring activities
  • What to monitor
  • Reporting activities
  • The value of benchmarking

Service Portfolio assessment

  • Assessing achievements
  • Taking corrective action

Complementary Industry Guidance and Tool Strategies

Industry standards

  • CobiT®
  • ISO/IEC
  • CMMI
  • OSI
  • Six Sigma
  • TQM
  • Balanced Scorecard
  • Quality Management
  • Annuity
  • Service Management maturity framework
  • Management Governance framework
  • Project Management

Tool strategies

  • Distinguishing tools
  • Applying Service Management strategies with tools
 
http://www.learningtree.co.uk/courses/uk983.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

ITIL® Intermediate Qualification: Managing Across the Lifecycle

 
Course: 983   Duration: 5 Days   PMI: 30
 
 

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • Course includes a high degree of practical assignment work
  • Course fee includes the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
  • Seventeen credits from the ITIL v2 and v3 qualifications are needed to attend this course and take the ITIL Certification Exam on the final day

Exam Entry Criteria:

Candidates must hold the ITIL v3 Foundation Certificate or the v3 Foundation Bridge Certificate and have at least 17 credits from previous certifications.

It is also strongly recommended that candidates complete the pre-course work, which includes reading the Key Element Guide Suite, reviewing the certification syllabus and reviewing the ITIL Service Lifecycle core publications in advance of attending the course.

Course Fees
£ 2,275Standard Fee
Fee with a Savings Plan
£ 1,2252-Course Passport
£ 1,0853-Course Passport
£ 1,0004-Course Passport
£ 1,600Voucher 10-Pack

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Savings Plans

2-Course Passport
  • 2 Courses in 12 months for £2,450
  • As little as £1,225 per course
  • Savings up to 45% per course
3-Course Passport
  • 3 Courses in 24 months for £3,250
  • As little as £1,085 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for £4,000
  • As little as £1,000 per course
  • Savings up to 55% per course
Training Vouchers
  • Save as much as £675 per course
  • Fully transferable
  • As low as £1,600 per course
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk983.htm