0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation

 
Course: 904   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Effectively handle conflict using a powerful conflict resolution method
  • Anticipate the causes of conflict and respond proactively
  • Manage strong emotions in a conflict situation
  • Remove barriers to cooperation
  • Create productive outcomes and reach a final agreement
  • Embrace conflict as an opportunity for team and organisational growth

Course Benefits

Workplace conflict has an impact on more than the individual--it creates a ripple effect, the repercussions of which are felt throughout the team and the organisation. In this course, you are fully engaged in realistic work scenarios in which you gain practical experience recognising causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.

Who Should Attend

Managers, business professionals, and anyone interested in productive solutions to conflict in the workplace.

RealityPlus
Experiential activities, which include role-playing and video scenarios, allow you to simulate real-world situations and practise the skills presented throughout the course. Activities include:

  • Diagnosing the conflict
  • Identifying your "hot buttons"
  • Developing emotional mastery
  • Using effective body language
  • Enabling productive conflict in teams
  • Articulating what the other person wants
  • Creating rapport with other people
  • Defusing angry situations
  • Beginning the conversation safely
  • Identifying shared interests with active listening
  • Taking different points of view
  • Creating a shared vision
  • Building your personal action plan

Related Courses

  • 244 Assertiveness Skills
  • 292 Communication Skills
  • 294 Influence Skills
  • 905 Facilitation Skills
  • 341 Negotiation Skills
  • 284 Critical Thinking and Problem Solving
  • 224 Coaching Employees to Their Potential
  • 297 Personal Skills for Professional Excellence
  • 290 Management Skills

 
RealityPlus is a trademark of Learning Tree International.
   Responding to Conflict

Upcoming Dates

22 - 24 Oct, 2008
London
28 - 30 Jan, 2009
London
7 - 9 Apr, 2009
London
24 - 26 Jun, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk904.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation

 
Course: 904   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 
Course Content
 

Anatomy of a Conflict

  • Defining conflict
  • The stages of conflict
  • Focusing on a collaborative approach
  • Balancing results vs. relationships
  • A new way of looking at conflict

Investigating the Causes of Conflict

Why we fight

  • Underlying sources of conflict
  • Exposing the needs that feed conflict
  • Triggers and emotional "hot buttons"
  • Dealing with powerful emotions

Conflict in teams

  • Recognising conflict as a natural part of team development
  • Enabling productive conflict in teams

Taking First Steps Toward Resolution

Defining the conflict resolution model

  • The life cycle of a conflict: the build-up and the resolution
  • Introducing the 6-step model for resolving conflict

Managing your emotions

  • Applying a powerful emotional mastery model
  • Exploring your thoughts, feelings and beliefs
  • Acknowledging the value of your perspective
  • Determining your desired outcome
  • Expressing what you truly want

Unlocking the power of body language

  • Reading other people's body language
  • Using effective body language
  • Matching body language with the intended message

Setting the Foundation for Cooperation

Diagnosing the conflict

  • Applying the process model
  • Asking the right questions
  • Identifying key factors
  • Articulating the true cause
  • Choosing alternate conflict resolution strategies

Establishing a collaborative environment

  • Setting the stage for success
  • Removing barriers to conversation
  • Making it safe to cooperate
  • Dealing with negative emotions
  • Opening the dialogue

Defusing an angry situation

  • Why we get angry
  • Working for a positive outcome
  • How to remain calm when they're not
  • What managers and employees can do

Resolving the Conflict

Creating the connection

  • Establishing rapport
  • Achieving powerful results with active listening
  • Taking different perspectives
  • Hearing both sides of the story
  • Identifying shared interests

Working out the resolution

  • Exploring options
  • Short-term and long-term solutions
  • Imagining a more cooperative future
  • Creating a shared vision

Formalising the agreement

  • Why write it down?
  • Defining the agreement
  • Committing to resolution
  • Holding one another accountable
  • Establishing follow-up procedures
  • What if it doesn't work?

Achieving Positive Results

Putting it all together

  • Resolving interpersonal and organisational conflicts from build-up to resolution
  • Working in teams to resolve conflict using the 6-step process

Creating a personal action plan

  • Identifying immediate action items
  • Resolving conflict back at the office
  • Committing to a collaborative outlook
 
http://www.learningtree.co.uk/courses/uk904.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation Tuition

 
Course: 904   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 

Course 904 Tuition

£ 1,395Standard Tuition
Tuition with a Savings Plan
£ 73510-Day Training Pass
£ 915Flex-Training Pass
£ 1,46010-Training Vouchers
£ 1,5605-Training Vouchers
£ 1,255Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £2 750
  • As little as £915
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £770 per course
  • Any combination of courses
  • Only £2,450
Training Vouchers
  • Save as much as £535 per course
  • Fully transferable
  • As low as £1,460 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £200 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk904.htm