0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Perform an analysis of IT's services and culture
  • Choose IT projects that have a high likelihood of building trust
  • Create clear and effective service delivery agreements, including SLAs, MOUs and MOAs
  • Differentiate your internal IT services from competitive solutions

Course Benefits

A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

Who Should Attend

Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.

RealityPlus
Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical and social nuances of serving as a trusted IT advisor to the business. Activities include:

  • Experiencing trust firsthand through a dynamic simulation
  • Evaluating stakeholders to determine their level of influence and power
  • Uncovering and documenting an IT organisation's catalogue of services, including catalogue management
  • Recommending solutions to complex, simulated IT relationship problems
  • Negotiating and documenting business agreements using industry-standard formats
  • Collaborating with others to foster new ideas and innovations
  • Assessing performance with a relationship scorecard

Related Courses

  • 905 Facilitation Skills
  • 292 Communication Skills
  • 294 Influence Skills
  • 211 Introduction to Business Analysis
  • 345 Delivering Dynamic Presentations
  • 290 Management Skills
  • 909 Management Skills for Experienced Managers
  • 224 Coaching Employees to Their Potential
  • 222 Leadership Skills: Success Through Teamwork

   IT Relationship Management

Upcoming Dates

10 - 12 Sep, 2008
London
10 - 12 Dec, 2008
London
11 - 13 Mar, 2009
London
10 - 12 Jun, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk902.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 
Course Content
 

Overview of Relationship Management

  • Why organisations need an ITRM
  • Balancing the needs of IT and the business
  • What good alignment looks like

Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognising what trust feels like
  • Defining trust in an IT organisation
  • The process for building trust

Role of the IT Relationship Manager (ITRM)

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Technical and social competencies of an ITRM

Determining IT's Current State

Defining a catalogue of services

  • Recognising IT services
  • The components of an ideal catalogue
  • Creating an initial catalogue from scratch
  • Ranking services with metrics

Developing awareness of the organisational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Applying tools for culture analysis

Building the Trusted Relationship

Knowing your stakeholders

  • Identifying business and IT stakeholders
  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play

Optimising the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the ITRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analysing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy

Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritising and documenting business needs
  • Differentiating performance, service and training needs
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision

Evaluating results

  • Establishing performance metrics
  • Assessing ITRM success
  • Planning your next steps

Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business

Selling your solutions to the business

  • Translating IT speak to business speak
  • Creatively communicating your understanding of stakeholder pains
  • Linking IT solutions to pains
  • Negotiating agreements that support business requirements
  • Writing clear, tailored SLAs, MOUs and MOAs

Managing project handoffs

  • Relationship management vs. project management
  • The ITRM's role across the project life cycle
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing quantitative and qualitative measures
  • Setting baselines for comparison
  • Analysing results
 
http://www.learningtree.co.uk/courses/uk902.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business Tuition

 
Course: 902   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 

Course 902 Tuition

£ 1,395Standard Tuition
Tuition with a Savings Plan
£ 73510-Day Training Pass
£ 915Flex-Training Pass
£ 1,46010-Training Vouchers
£ 1,5605-Training Vouchers
£ 1,255Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £2 750
  • As little as £915
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £770 per course
  • Any combination of courses
  • Only £2,450
Training Vouchers
  • Save as much as £535 per course
  • Fully transferable
  • As low as £1,460 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £200 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk902.htm