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ISO/IEC 20000 Awareness:
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Course Details
Course Details PDF
What is this course about?This course provides a broad overview of the ISO/IEC 20000 standard and certification scheme. You learn how to implement key processes to achieve ISO/IEC 20000 certification, clarify the certification scheme and related processes and identify the benefits of achieving ISO/IEC 20000 certification.What background do I need?A basic understanding of IT service management and ITIL® is helpful, but not required.Who will benefit from this course?This course is valuable for anyone who wants an overview of the ISO/IEC 20000 standard and certification process. What is ISO/IEC 20000?ISO/IEC 20000 is an international IT standard based on the IT infrastructure library (ITIL) best practice framework. The adoption of ISO/IEC 20000 has grown rapidly in the international arena of IT service providers and has become a competitive differentiator for delivery of IT services.
The standard consists of two parts: the specification of mandatory
requirements (part 1) and the code of practice containing guidance
and recommendations (part 2). There is also a part 3,
which contains scoping and eligibility guidance to be used
when planning implementation of the standard.
This course refers to parts 1, 2 and 3, with the emphasis
on part 1. Part 1 was revised in 2011 and part 2 will be revised in 2012.
What version of ISO/IEC 20000 is covered on this course?This course covers version 2011 of the ISO/IEC 20000 standard. Why should my organisation implement the ISO/IEC 20000 standard?The ISO/IEC 20000 standard ensures organisations can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 allows organisations to demonstrate excellence and prove best practices in IT service management. It promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. How does ISO/IEC 20000 compare with ITIL?ITIL is a set of processes and good practices that has been developed by a global network of experts and is owned by the UK Government. ISO/IEC 20000 is developed by national bodies participating in the development of the standard through technical committees. Put simply, ISO/IEC 20000 tells you what to do and ITIL tells you how to do it. ITIL certification is concerned with people, whereas ISO/IEC 20000 certifies companies and ensures they are compliant to the standard.Does this course provide a certification?No. This is a non-certification course and does not provide any qualification.How much time is spent on each topic?
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Course Dates
 | Most events below can be taken in-class or live, online from your home or office with AnyWare. |
UK Dates | |
| 18 Sep | London enrol |
| 5 Feb | London enrol |
For AnyWare enrolments, please register at least 7 days prior to the start of the course.
Tuition for Course 3901 (1 Day)
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