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Business Process Re-engineering for Competitive Advantage

 
Course: 381   Type: Course Workshops   Duration: 4 Days
 
 

You Will Learn How To

  • Select, organise and implement a business re-engineering project using CLAMBRE/UML
  • Achieve competitive advantage by capitalising on technology opportunities and the application of UML tools
  • Maximise customer satisfaction by matching process design to customer needs
  • Identify typical symptoms of business process dysfunction
  • Redesign workflow and structure successfully within the business
  • Ensure best practice through the application of business patterns

Course Benefits

Faced with a rapidly changing business environment, organisations are under pressure to effect dramatic performance improvements. Business process re-engineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organisation. It provides a use case-driven approach utilising proven tools and techniques for re-engineering key elements of your business.

Who Should Attend

Individuals considering, leading, or participating in restructuring or re-engineering key business processes.

Course Workshops

Workshops and demonstrations, which provide you with key skills of the re-engineering process, include:
  • Profiling the customer
  • Determining anomalies in worker roles and responsibilities
  • Mapping essential business processes using UML
  • Incorporating business patterns for knowledge reuse
  • Identifying symptoms of process dysfunction
  • Streamlining the organisation
  • Establishing the process boundary with UML use case diagrams
  • Describing workflow using UML activity diagrams
  • Eliminating process redundancy
  • Simulating a business process

Related Courses

  • 322 Systems Analysis and Design Comprehensive Introduction
  • 288 Change Management: People and Process
  • 340 Project Management for Software Development
  • 284 Critical Thinking and Problem Solving
  • 342 Software Change, Configuration and Release Management
  • 218 User Requirements for Software Development
  • 424 Service-Oriented Architecture Introduction
  • 294 Influence Skills

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc.
   Business Process Re-engineering

Upcoming Dates

20 - 23 Jan, 2009
London
6 - 9 Apr, 2009
London
14 - 17 Jul, 2009
London
13 - 16 Oct, 2009
London

For complete schedule, please visit www.learningtree.co.uk
 
http://www.learningtree.co.uk/courses/uk381.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Business Process Re-engineering for Competitive Advantage

 
Course: 381   Type: Course Workshops   Duration: 4 Days   PMI: 23
 
 
Course Content
 

Introduction and Overview

The what and why of business process re-engineering (BPR)

  • Maximising competitive advantage through radical redesign
  • The need for re-engineering
  • Determining what re-engineering is, and is not
  • Focusing on the business process
  • Achieving cost reduction and revenue generation goals

Applying the proven CLAMBRE/UML framework for re-engineering

  • Overview of UML techniques
  • Customers vs. stakeholders
  • Identifying activities and information structure
  • Creative right-brain thinking

Targeting the Customer

Exploring the customer interface

  • Expanding customer roles with aggregation
  • Refining customer types using generalisation
  • Establishing an accurate customer profile

Documenting customer values and needs

  • Service provision vs. product supply
  • Evaluating customer satisfaction: quality, flexibility, speed, cost, service
  • Categorising customer relationships using the PRIDE checklist
  • Applying QFD to link customer requirements with supplied components

Modelling the Business Process

Pinpointing processes for re-engineering

  • Uncovering core business processes
  • Choosing suitable metrics to assess process performance
  • Detecting business process antipatterns

Describing worker roles and responsibilities using UML techniques

  • Identifying anomalies in worker roles using cross-reference matrices
  • Mapping a business process using activity diagrams
  • Partitioning activities between roles

Analysing the Business Process

Detailing business processes

  • Selecting appropriate UML tools
  • Scoping the process with UML use case diagrams
  • Pinpointing key business actors
  • Modelling alternative workflows
  • Catching ineffective business activities

Exploring the business structure

  • Revisiting organisation infrastructure
  • Mapping information using class diagrams
  • UML business stereotypes
  • Designating process architecture with communication diagrams
  • Removing restrictive structures

Maximising the benefits of information technology

  • Web-enabled technology and RSS
  • Interaction through social spaces
  • Radio Frequency Identification (RFID)
  • Business intelligence solutions
  • E-commerce: B2B and B2C

Redesigning the Business Process

Redefining customer-process boundaries

  • Adapting the business process to benefit specific customer types
  • Integrating and capitalising on technology opportunities
  • Personalising the process
  • Meeting and exceeding customer expectations

Creating the new process using best business practice

  • Incorporating business patterns
  • Resolving process anomalies
  • Comparing strategic alternatives
  • Ensuring durable, reliable information management

Rolling Out the Re-engineered Process

  • Re-educating the workforce
  • Linking metrics with customer satisfaction
  • Supporting ongoing process improvement
  • Monitoring and measuring results
  • Demonstrating success
 
http://www.learningtree.co.uk/courses/uk381.htm
 
 
0800 282 353 or +44 1372 364610
TRAINING YOU CAN TRUST
 
 

Business Process Re-engineering for Competitive Advantage Tuition

 
Course: 381   Type: Course Workshops   Duration: 4 Days   PMI: 23
 
 

Course 381 Tuition

£ 1,745Standard Tuition
Tuition with a Savings Plan
£ 1,12010-Day Training Pass
£ 1,095Flex-Training Pass
£ 1,34510-Training Vouchers
£ 1,4405-Training Vouchers
£ 1,575Alumni Gold Tuition

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Lunch
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
  
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £3,275
  • As little as £1,095
  • Savings as much as 45%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £695 per course
  • Any combination of courses
  • Only £2,795
Training Vouchers
  • Save as much as £750 per course
  • Fully transferable
  • As low as £1,345 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £205 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.co.uk/courses/uk381.htm