Identifying Global Challenges

• Defining global projects
• Categorising global issues
• Exploring the unique challenges of global projects

Defining the Global Project

Developing the content of the project charter

• Determining objectives
• Describing deliverables

Managing global stakeholders

• Identifying stakeholders
• Analysing stakeholder expectations
• Developing the team

Communicating Effectively Across Cultures

Addressing geographical challenges

• Resolving communication issues
• Recognising time zone constraints

Applying communication tools

• Identifying useful tools
• Maximising the benefit of the appropriate tool

Collaborative tools

• Assessing the value of collaborative tools
• Selecting the correct tool

Addressing Cultural Issues to Reduce Project Risks

Exploring differing cultural factors

• Recognising attitudes to cost, time, scope and quality
• Punctuality vs. relationship

Conducting Research

• Investigating cultures
• Dealing with cultural differences
• Leveraging the best approach for the project

Managing different disciplines

• Differentiating culture of commerce and government
• Exploring the culture of differing skill sets

Controlling the Work Flow

Supporting the global project organisation

• Leading the project team
• Managing stakeholder relationships
• Justifying the start up meeting

Planning the project

• Producing the project plan
• Delegating work packages
• Documenting products
• Clarifying product interactions

Motivating remote teams

• Achieving deadlines
• Obtaining accurate progress information

Managing global risks

• Identifying and minimising global risks
• Analysing and mitigating global risks

Developing the Project Management Office

Instituting clear governance

• Determining funding
• Adopting a standard process for change control
• Ensuring compliance

Establishing the project office

• Distinguishing the scope of the project office
• Supporting key roles: project manager and project support

Addressing the key issues of a global project office

• Administering the virtual project office
• Interacting with varying cultures

Overcoming obstacles unique to the global project

• Recognising political issues
• Reconciling financial differences
• Accommodating legal and governmental boundaries
• Resolving infrastructure difficulties

Closing a Global Project

Returning project resources

• Evaluating individual and team performance
• Preparing re-entry

Finalising financials

• Invoicing clients
• Closing accounts

Evaluating lessons learned

• Emphasizing the importance of lessons to the global project
• Gathering, documenting and applying lessons
• Assigning follow-on actions