Introduction

• Why you need a Project Management Office
• Defining the value of a PMO
• Assessing how a PMO can help your organisation

The Components of a PMO

Establishing overall success criteria

• Clarifying the PMO Maturity Model
• Setting the foundation by creating a PMO charter
• Adapting PMO roles and responsibilities within the organisation

Developing a PMO road map for success

• Identifying PMO inputs and outputs for greater project control
• Implementing a PMO that suits the needs of your organisation

Tailoring Project Management Standards and Controls

Defining project standardisation

• Recognising the benefits of systems thinking and process planning at the programme level
• Establishing standardisation of project management processes
• Developing standard document templates for complete project life cycle management
• Building project management methodologies applicable to your environment

Applying project controls and oversight

• Adapting defined standards and metrics
• Combining theory and application through the work of Edwards Deming
• Validating project compliance to standards and regulations
• Structuring project knowledge management
• Facilitating project portfolio management

Aligning Projects with Business Goals

Driving business objectives

• Balancing business drivers with new initiative selection criteria
• Applying organisational Key Performance Indicators (KPIs)

Forming external relations

• Navigating the vendor selection process
• Managing key stakeholder expectations

Implementing PMO Communication Processes

Establishing enterprise-wide communication processes

• Structuring a Project Management Information System (PMIS)
• Fostering project management image and culture
• Assessing and managing organisational communication risks across a portfolio of projects

Leveraging external communication tools and techniques

• Managing customer and stakeholder relationships
• Leading vendor and contractor relationship management
• Directing business performance reporting across the enterprise
• Maintaining a single point of contact between projects, the organisation and the community

Supporting Projects through the PMO

Balancing project staffing and career development

• Coordinating project resource management
• Aligning ongoing training and education needs with organisational growth and development
• Recognising individual career development
• Forecasting proper succession planning

Providing project guidance and leadership

• Fostering project team development through active engagement and ongoing support
• Mentoring and coaching skill development of project managers
• Performing independent project audits to encourage growth and learning
• Providing project recovery planning assistance to meet established project goals

Forging a PMO Implementation Plan

• Preparing a PMO proposal
• Selling the PMO Maturity Model
• Creating an implementation road map that meets the needs of your organisation
• Inspiring project leadership through a mature, supportive PMO
• Nurturing a mature project management culture