Fundamentals of Emotional Intelligence

Establishing a common definition of EI

• Identifying multiple intelligences
• Removing common misconceptions about EI

The benefits of EI in the workplace

• Assessing your individual EI baseline
• Setting the context for authentic leadership

Assessing Your Emotional Intelligence

The value of the EI Competency Model

• Evaluating a proven 2x2 model
• Analysing the core competencies: self-awareness, self-management, social awareness and relationship management

Measuring and interpreting your EI

• Outlining your personal profile
• Determining your strengths and areas for development

Increasing Self-Awareness

Recognising and affirming your emotions

• The value of being honest and open with yourself
• Establishing healthy boundaries with others
• Emphasizing the importance of personal congruency

Developing personal authenticity

• Demonstrating authentic leadership through your actions
• Balancing personal effectiveness through greater control and flexibility of your emotional responses

Mastering Self-Management Techniques

Applying EI best practices

• Recognising your own response patterns and triggers
• Reframing self-talk for better results
• Employing self-control in stressful situations

Gaining greater control of your actions

• Acquiring awareness of your personal filters
• Increasing your range of behaviours for personal effectiveness
• Pinpointing and breaking default behaviour patterns

Building Social Awareness and Interpersonal Effectiveness

Reading the emotional landscape

• Recognising and valuing the emotions of others
• Evaluating the impact of emotions on performance
• Interpreting nonverbal communication

Creating a positive EI environment

• Practising self-disclosure to improve relationships
• Applying the Johari Window framework
• Leveraging active listening techniques

Facilitating effective communication

• Mitigating the risk of unmanaged emotions
• Creating a positive emotional landscape
• Actively engaging the emotions of others

Enhancing Team Performance through Relationship Management Tools

Improving team dynamics

• Analysing the patterns of interpersonal behaviours
• Influencing the dynamics of the team to improve performance

Balancing individual team member roles

• Dealing with negative emotions and difficult behaviour
• Enhancing trust and accountability through the application of EI
• Motivating others through authentic leadership
• Facilitating work relationships in a team environment
• Fostering higher levels of employee engagement and morale

Becoming an Emotionally Intelligent Leader

Bridging the gap between management and leadership

• Debunking the myths of management
• Recognising the contribution of emotionally intelligent leadership
• Adapting your leadership style to fit the environment

Demonstrating emotionally intelligent leadership

• Applying EI competencies to leadership
• Delivering difficult messages

Integrating EI into your professional life

• Transferring competencies into real-world situations
• Creating the climate for performance excellence
• Coaching others

Embedding the EI framework

• Leveraging your self-assessment
• Linking your assessment results to your goals
• Developing a personal action plan