Introduction

• What professionalism really means
• The components of personal effectiveness

Realising Your Strengths and Fulfilling Your Potential

Evaluating your aptitudes, styles and potential growth areas

• Applying the Multiple Intelligences Model
• Compiling a personal strengths inventory
• Uncovering the talent paradox

The core elements of professional excellence

• The three Rs of effectiveness
• Building your professional reputation

Developing your professional power

• Analysing sources of professional authority
• Strategies for building influence

Managing yourself effectively

• Setting goals to maintain focus
• The secret of productive relaxation
• Scheduling your time effectively
• A healthy balance of work and play
• Maximising your attention to tasks

Enhancing Your Thinking Toolset

Understanding thinking processes

• Refining your mental models
• Revealing limiting mental frameworks

The core of interpersonal effectiveness

• Recognising the core process of human interaction
• Enhancing your emotional intelligence
• Analysing language to identify and understand motives and intentions

Achieving Results in Pressure Situations

Working productively with colleagues

• Identifying important players in your work environment
• Working with difficult co-workers
• Handling corporate game playing
• Being assertive without aggression
• Building productive relationships with upper management

Making meetings work for you

• Determining when a meeting is needed
• Keeping your meetings productive and professional

Managing stress productively

• Effective stress management techniques
• Positive vs. negative stress

Building Your Professional Reputation

Amplifying your effectiveness by networking

• The benefits of networking
• Networking dos and don'ts
• Contributing to physical and virtual networks

Constructing an effective political approach

• Why being political is necessary
• Countering political manipulation
• Being political with integrity

Preparing and Presenting Winning Proposals

Secrets of successful proposal writing

• Identifying what your audience needs
• The psychology of successful proposals
• Structuring your points in a logical and compelling order

Compiling an effective business case

• Identifying your true target
• Distinguishing hard and soft benefits

Presenting your proposal

• Selecting the best medium for messages
• Matching your presentation approach to audience needs and mood

Creating the Results You Want

Assembling a personal success strategy

• Mapping and evaluating your situation
• Identifying your long-term choices and goals
• Achieving balance amongst the five components of life

Controlling your work environment

• Why desks get cluttered--and how to solve this
• Handling interruptions and time wasters
• Analysing the choke points in your personal processes
• Reducing e-mail domination