Frequently Asked Questions

What is this course about? In this course, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to communications with a flexible, genuine and self-confident approach. Who will benefit from this course? Anyone who must interact effectively with others to get the job done will find this course useful. Managers and professionals at all levels must rely upon sound communication skills for effective working relationships. People from all industries benefit from this course. What background do I need? No special background is required for this course. People from all industries will benefit from this course. All types of organisations-technical and non-technical, private and public, military and civilian, small and large-have sent participants to this course, with dramatic results. How is this course structured? This course is structured around a dynamic style of learning created by Learning Tree called RealityPlusTM -- an immersive experience that engages you in authentic tasks within a simulated real-world context. Through media-rich case studies, role playing, and video/computer-based activities, you are immersed throughout the course in an evolving scenario where the decisions you make affect the outcome of the simulation. The RealityPlus learning method is presented in a safe environment where you gain new skills and practise the most effective techniques to bring back to your job. At the end of your course, you are prepared to immediately and successfully apply these new skills within your organisation! How will this course help me deal with conflict in the workplace? When people with diverse viewpoints meet, some conflict is inevitable. Whether a given conflict is constructive or destructive depends on how skillfully people communicate. This course teaches methods that enhance work relationships and communications. I am a programmer and don't deal much with people outside my group. Do I still need this course? Yes! Anyone who must interact with others inside or outside of their organisation must be able to communicate well. This includes dealing with co-workers, direct reports and higher-level managers. While you may not have extensive communications with others, this course prepares you for those important challenges or critical situations. How can learning about assumptions improve my communication skills? People's beliefs and assumptions are contained in almost everything they say and do. Recognising when people are making assumptions requires skill. Asking the right questions helps you make others aware of how their assumptions, beliefs and attitudes are helping or hindering them, and therefore improves communication. How much time is spent on each topic? Content Hours Building a foundation 1.0 Setting clear goals for your communication 1.5 Avoiding communication breakdowns 2.0 Translating across communication styles 2.5 Listening for improved understanding 4.0 Achieving genuine communication 3.0 Cross-cultural communication 2.0 Working constructively with emotions 2.0 Times, including the workshops, are estimates; exact times may vary according to the needs of each class. What kind of activities are in this course? You are immersed in an experiential learning environment designed to allow you to practise the communication techniques, tools and strategies presented in class. Activities include: Experiencing the difference between one-way and two-way communication Defining your communication style Dealing with challenging emotions through video scenarios Revealing personal filters through simulation games Overcoming cross-cultural barriers through case studies and role plays Why should I care about openness and building trust? In today's environment where downsizing and restructuring are negatively impacting the working relationships, team spirit and effective teamwork are often adversely impacted by organisational change. This course shows you how to find the right amount of openness, which helps you develop relationships that are more straightforward and where candid discussions and dialogue can take place. Is this course applicable to a Project Management Professional (PMP) certification? Yes. Although this course is not designed as preparation for the exam, it is beneficial to anyone working toward PMI's PMP certification. For those who are currently certified, completion of this course counts as 17 professional development units (60 units must be completed every three years to maintain certification). For more details, please see the Learning Tree PMI Registered Education Provider Q&A. How does this course relate to other Learning Tree courses? Learning Tree offers other courses in management, communication and planning. 296, Project Management: Skills for Success teaches principles and best practice of running a broad range of projects. The tools of project management, including the PC-based project management packages that can lighten the tedious administrative load, are explored. 340, Project Management for Software Development focuses on the unique aspects of software development projects. 287, Strategic Project Management: Achieving Organizational Goals is a follow-on to Course 296. In this advanced project management course, participants learn to use automated tools to plan and control their project as they deal with the realities of project uncertainties and change. 299, Microsoft® Project Comprehensive Introduction provides extensive practical experience using Microsoft Project, a project management software package. 290, Management Skills provides new and experienced managers with the practical skills needed to lead effective teams of professionals. 294, Influence Skills: Getting Results Without Direct Authority focuses on the specific behaviours and attitudes that enable you to achieve desired results without relying on the use of authority. 297, Personal Skills for Professional Excellence enhances your ability to handle the demands you face in any professional environment. 246, Managing Information Overload: Techniques for Working Smarter provides the skills needed to process fast-paced information to develop a competitive edge. 289, Disaster Recovery Planning: Ensuring Business Continuity provides practical experience designing, developing and testing a disaster recovery plan. 288, Change Management: People and Process identifies the principles and processes that help professionals at all levels of an organisation optimise the benefits of change. 221, Writing for the Web: Skills for Reaching an Online Audience  provides you with the skills necessary to create and deliver compelling Web content. You also gain the skills to integrate text, graphics and navigation, and optimise content for search engines.

The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International.