0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Communication Skills: Results Through Collaboration

 
Course: 292   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 

You Will Learn How To

  • Achieve results in your communications with others
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple, concise and direct language
  • Enhance your active listening skills to anticipate and avoid common misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate the roadblocks that undermine your ability to communicate effectively

Course Benefits

Communication skills are an essential element every employee and manager must have as part of their standard toolset. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Who Should Attend

Those looking to strengthen their communication and collaboration skills and work confidently with others.

RealityPlus
Activities throughout this course immerse you in an ongoing simulation, including a media-rich experiential learning environment that allows you to practise the communication techniques, tools and strategies presented. Activities include:

  • Experiencing the difference between one-way and two-way communication
  • Defining your communication style
  • Demonstrating active listening skills
  • Dealing with challenging emotions through video scenarios
  • Revealing personal filters with simulation games
  • Overcoming cross-cultural barriers through case studies and role-playing
  • Assessing your relationship with others
  • Generating checklists to enhance your performance back on the job

Related Courses

  • 294 Influence Skills
  • 904 Responding to Conflict
  • 905 Facilitation Skills
  • 297 Personal Skills for Professional Excellence
  • 290 Management Skills
  • 244 Assertiveness Skills
  • 341 Negotiation Skills
  • 903 Public Speaking
  • 3411 Emotional Intelligence: Achieving Leadership Success

 
PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International.
  Communication Skills

Upcoming Dates


For complete schedule, please visit www.learningtree.co.uk
8 - 10 SepLondon 
20 - 22 OctEdinburgh 
10 - 12 NovLondon 
26 - 28 JanLondon 
23 - 25 MarEdinburgh 
6 - 8 AprLondon 
15 - 17 JunLondon 
 
http://www.learningtree.co.uk/courses/uk292.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Communication Skills: Results Through Collaboration

 
Course: 292   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 
Course Content
 

Building a Foundation

  • Adopting simple, concise and direct language
  • Recognising perceptual filters that hinder communication
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues

Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognising your role in creating successful communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively

Translating across Communication Styles

Identifying the four communication styles

  • Recognising your style and the style of others
  • Strengths and blindspots of each style

Bridging communication styles

  • Adapting your own approach to close communication gaps
  • Being flexible without compromising your identity

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

Working with a three-dimensional model of behaviour

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports rather than hinders communication
  • Speaking through silence

Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognising filters in yourself and others

Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimising defensive reactions in others

Managing emotionally-charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions
 
http://www.learningtree.co.uk/courses/uk292.htm
 
 
0800 282 353 or +44 1372 364610
Productivity through Education®
 
 

Communication Skills: Results Through Collaboration Tuition

 
Course: 292   Type: RealityPlus   Duration: 3 Days   PMI: 17
 
 

£ 1,475 Standard Fee
Savings Plans
£ 1,000Flex-Training Pass
£ 75010-Day Training Pass
£ 1,520Voucher 10-Pack
£ 1,330Alumni Gold Discount
 

Your Course Fee Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate
  • FREE participation in the Learning Tree Professional Certification Programmes (including related exams)
 
 

Tuition Savings Plans

Flex-Training Pass
  • 3 Courses for £2,995
  • As little as £1,000
  • Savings as much as 50%
  • 3 courses in 24 months
10-Day Training Pass
  • Save as much as £895 per course
  • Any combination of courses
  • Only £2,495
Training Vouchers
  • Save as much as £625 per course
  • Fully transferable
  • As low as £1,520 per course
Alumni Gold Discount Attend your first course and you will receive a personalised Alumni Gold Discount card, entitling you to save as much as £210 on each course you take in the following 24 months. Take just one course every two years, and you will be entitled to ongoing discounts...year after year. You save 10%.
* Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course - and then pay only if you feel the course was well worth the fee.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.

 
http://www.learningtree.co.uk/courses/uk292.htm